GoAutoDial Reviews

Pros

Making calls with this software is very convenient.

Cons

During our trial, I noticed a few call dropouts. I'm not completely sure whether they were caused by the internet connection or the app itself but overall it was still simple to use.

Pros

One thing that worked really well for me was the pay as needed support since I only have to get help when I actually need it. It also comes with VoIP and cloud plan options which adds a lot of flexibility.

Cons

The limitation is that this software only works with certain softphones so compatibility can be a problem depending on what you're already using.

Pros

Coming from a setup with landline phones paired with Vicidial, moving to a cloud based dialer seemed like it would be a big step up for our call center team. The CRM interface was also simple to navigate which made things nicer for the agents using it.

Cons

Our biggest problem was the endless connectivity issues. Because the system had to be used with a softphone like X Lite or Zoiper if even one agent suddenly lost audio, support would say the problem was on our side and then make everyone log out while they reset the entire dialer. This was happening multiple times every single day. On top of that, we were paying by the minute, whereas now we use a dialer with unlimited minutes and almost no connectivity problems at all.