GoAutoDial
Last Updated
Overview
GoAutoDial is an open-source, web-based contact center platform designed for businesses of all sizes. It streamlines call management and enhances agent performance. Although occasional softphone-specific limitations exist, predictive dialing, REST API integrations, and powerful reporting tools ensure efficient operations and actionable insights.
GoAutoDial Specifications
- Auto Dialer Software
- Call Recording Software
- Call Tracking Software
- Contact Center Software
GoAutoDial Features
Predictive And Preview Dialing
GoAutoDial features predictive and preview dialing that automatically initiates calls based on agent availability and campaign parameters. This reduces idle time on calls, increases agent productivity, and helps contact centers handle large outbound campaigns more efficiently.
Real-Time Dashboard
The real-time dashboard provides supervisors and managers with live insights into agent performance, call status, and campaign metrics. It enables quick decision-making, immediate adjustments to operations, and improves overall transparency and accountability within contact center workflows.
WebRTC And VoIP Support
WebRTC and VoIP support allow agents to make and receive calls directly from a browser or softphone without traditional hardware. This enhances flexibility, lowers telephony costs, and enables remote or hybrid teams to operate seamlessly across multiple locations.
IVR And Call Routing
Interactive Voice Response (IVR) and smart call routing direct callers efficiently to the right agent or department. This improves customer experience, reduces wait times, and ensures inquiries are handled by the most appropriate personnel, enhancing overall service quality.
Pros And Cons of GoAutoDial
Pros
Improves calling efficiency for outbound campaigns
Cloud-based setup simplifies remote agent access
Provides flexible agent management for call centers
Cons
Customer service response can be slow
Open support tickets remain unresolved for months
GoAutoDial Reviews
Total 3 reviews
3.3
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars67%
3
Stars0%
2
Stars33%
1
Stars0%
Share your experience
Apparel & Fashion, N/A employees
“great calling experience”
Pros
Making calls with this software is very convenient.
Cons
During our trial, I noticed a few call dropouts. I'm not completely sure whether they were caused by the internet connection or the app itself but overall it was still simple to use.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Industrial Automation, N/A employees
“flexible cloud plans”
Pros
One thing that worked really well for me was the pay as needed support since I only have to get help when I actually need it. It also comes with VoIP and cloud plan options which adds a lot of flexibility.
Cons
The limitation is that this software only works with certain softphones so compatibility can be a problem depending on what you're already using.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Consumer Services, N/A employees
“constant connectivity headaches”
Pros
Coming from a setup with landline phones paired with Vicidial, moving to a cloud based dialer seemed like it would be a big step up for our call center team. The CRM interface was also simple to navigate which made things nicer for the agents using it.
Cons
Our biggest problem was the endless connectivity issues. Because the system had to be used with a softphone like X Lite or Zoiper if even one agent suddenly lost audio, support would say the problem was on our side and then make everyone log out while they reset the entire dialer. This was happening multiple times every single day. On top of that, we were paying by the minute, whereas now we use a dialer with unlimited minutes and almost no connectivity problems at all.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
3
Functionality
2
Frequently Asked Questions
What other apps does GoAutoDial integrate with?
GoAutoDial integrates with third-party apps via REST API, including Google Cloud, Gmail, LimeSurvey, and SurveyMonkey.
Who are the typical users of GoAutoDial?
GoAutoDial serves industries such as business services, contact centers, telecommunication, outsourced customer support, hosted communication providers, managed service providers, and SMB/enterprise call handling.
Does GoAutoDial have a mobile app?
No, GoAutoDial does not have a mobile app. Agents access the platform via web browser
What level of support does GoAutoDial offer?
GoAutoDial provides support via phone, email, and live chat support during operating hours.
What types of pricing plans does GoAutoDial offer?
GoAutoDial pricing follows the JustGOcloud subscription plans per agent. Plans include GOcloud Starter ($29/agent/month) and GOcloud Premium ($34/agent/month). Request a custom GoAutoDial price quotation.
Does GoAutoDial offer an API?
Yes, GoAutoDial provides API access.
What language does GoAutoDial support?
GoAutoDial supports the English language.