“Easy to use”

Pros

It's easy to use so I'd definitely recommend it to someone just getting started with a secondary number. Being able to use it for texting as well makes it even more practical. Having the ability to set up caller ID is really useful.

Cons

The ring can be delayed at times which is a little frustrating. It can also disconnect without warning depending on the strength of your Wi Fi connection.

“perfect for parent communication”

Pros

Being able to text or call students' parents without giving out my personal number has been really helpful.

Cons

It can be a little confusing at first since outgoing calls use a different number but once you're aware of it, it becomes something you get used to.

“quick setup process”

Pros

When I needed a number for my business, I had an account created and a number selected in less than 30 minutes. The app can place calls over the internet on its own and if needed, it can also route calls through my carrier.

Cons

iOS version of the app can be a little buggy from time to time.

“discreet calling capabilities”

Pros

This fits right into my phone which makes it really convenient and I can use it discreetly whenever I want.

Cons

So far, I haven't run into any issues with this service.

“User friendly interface”

Pros

The interface felt very user friendly, the pages refreshed quickly and the texting feature worked exceptionally well. It really made our work a lot easier.

Cons

A frustrating part was when we sent automated messages to our customers and the account got flagged which stopped us from being able to keep messaging them. That was really disappointing especially since there wasn't any way to verify that we weren't spamming random people.

“good fit for my business”

Pros

Google Voice has been a really good fit for my business. I love that it handles both phone calls and text messages which makes it much more convenient to stay in touch in one place.

Cons

My only complaint is that if you sign out of your account and can't remember your Google password, you can end up completely locked out which can be a real problem.

“effortless to use”

Pros

Getting started was easy and using it didn't take much effort. It's been an excellent alternative for having a business phone number.

Cons

Everything worked really well overall, except that a few calls didn't come through.

“clear guidance provided”

Pros

It didnt take long to get started with this and whenever something wasn't clear, it was simple to find the answer.

Cons

There really hasn't been anything noticeably wrong or problematic.

“useful transcription”

Pros

This app works reliably on iOS and on my work computer and the call transcription was usually pretty accurate. You also get a free number, calls within the US don't cost anything and international calling is available for an added fee. Signing up and getting the account set up was also pretty easy.

Cons

The collaboration features are fairly limited and managing contacts can be a bit frustrating at times. It's also worth paying attention if you go months without using it since your number may end up being disconnected.

“Reliable business line for client calls”

Pros

From day one, it has been a fantastic addition to my business. As a business owner, I really don't want to hand out my personal phone number to clients and this is exactly where this platform comes in. I've relied on it to manage my MTRs and STRs and it has been an essential part of how I run things, from texting guests to hopping on calls when emergency questions or concerns come up. I'd highly recommend it to other business owners.

Cons

I can't think of many downsides, aside from the fact that the voicemail transcription doesn't always work.

“pricing is affordable”

Pros

Using this tool for business has been really convenient. It's simple to navigate, the pricing is affordable and I appreciate that the app sends email notifications as well. It does a good job of alerting me when someone has called and whether they left a voicemail.

Cons

The only part I wasn't happy with was the lack of live call notifications. Instead of notifying me while the call was coming in, it only let me know afterward through missed call and voicemail alerts.

“helpful communication tool”

Pros

As a teacher, this has been a really good way to stay in touch with parents without having to give out my personal phone number. It keeps communication separate and still makes it simple to connect when needed.

Cons

Something I wish it handled better is calling from a cell phone without having to open and go through the app first.

“Gets the job done”

Pros

Being free is a huge plus and it actually does the job. I've used paid alternatives before and honestly, they haven't worked as well as this one.

Cons

I'd still like to see more features added so it can function more like my regular phone number especially when it comes to texting and similar everyday use.

“international number convenience”

Pros

Having a phone number from another country and being able to use it without any issues has been really convenient.

Cons

One limitation is that I can't add new contacts directly through my phone app.

“multi use shared office line”

Pros

During the years our team worked out of a WeWork, office space was tight and a lot of employees were remote, including some in other countries. Since most of our staff wasn't regularly sitting in a physical office, we needed a business phone number that didn't depend on a landline with someone there to answer it. Google Voice solved that for us and it also made it possible for more than one person to manage the line.

Cons

Because it still isn't all that widely used, managing it and really learning how to use it well across several devices was still a challenge.

“helpful email linked messaging”

Pros

Its great having this connected to my email. If I happened to miss something inside Google Voice, the messages would still show up elsewhere I was already checking so I didn't overlook them.

Cons

The downside was the contact limit. We hit the maximum pretty quickly and after that there was no way to add any additional contacts.

“useful free backup line”

Pros

I appreciate being able to screen calls before deciding whether to answer them and having a free number that works well as a secondary phone line is really helpful

Cons

A problem is that the phone number can be canceled after a few months if it is not used. The feature set also feels fairly limited compared with other options.

“flexible calling and texting capabilities”

Pros

Getting started was quick and the texting feature is really useful. I also appreciate that voice calls can be routed to my cell phone or other devices which makes it very convenient to stay connected.

Cons

At times, it can be difficult to tell when a call has been forwarded to my cell phone through this software.

“works like a charm”

Pros

Honestly, everything about it has been excellent. It works exactly as expected, without any hassle or complications.

Cons

I really don't have any complaints. It's incredibly affordable and absolutely worth paying for.

“privacy win”

Pros

It lets me stay in touch with clients without giving them direct access to my personal line which I really appreciate.

Cons

One thing I'd really like to see is a way to tell whether an incoming call is coming through my Google Voice number or my regular phone line.