InfiniTalk Reviews

Pros

Getting started wasn't difficult and even importing new phone numbers was quick and easy. Creating call flows is simple as well and the support team is always available to confirm anything unclear. It includes the functions needed for call center operations, the system feels stable and I've had almost no trouble using it.

Cons

When it comes to analyzing call data, the details shown are somewhat limited. It can handle CSV processing in the GUI which is convenient but the graph displays and analytics features feel a bit weak. It would be even better if the displayed data and graphs were more customizable. Since it seems to run on a dedicated server, updates for new features also do not come very often.