Last Updated
Overview
Infortel Select offers call reporting software that turns raw call data into actionable insights for better productivity. It provides deep visibility into communications across platforms. Although customization requires initial setup time, its unlimited data retention and compliance tools make it a strong choice for call management.
Be the first one to leave a review!
No review found
Starting Price
Custom
Infortel Select Specifications
- Call Reporting and Analytics
- Cloud-Based Calling
- Interactive Voice Response (IVR)
- Call Recording
What Is Infortel Select?
Infortel Select is a cloud-based Call Detail Record (CDR) reporting and analytics solution that processes CDRs from unified communications systems. It delivers detailed performance metrics to identify staffing needs and enhance customer interactions. The platform supports cost allocation through accurate usage tracking, helping control telecom expenses. Additionally, it provides quick access to historical data, addressing challenges in compliance audits and long-term trend analysis for businesses.
Infortel Select Pricing
Infortel Select offers customized pricing tailored to business size and required features. These are as follows:
- Basic: $300/3 queues/month
- Essential: $300/3 queues/month
- professional: $300/3 queues/month
- Enterprise: $300/3 queues/month
Disclaimer: The pricing is subject to change.
Infortel Select Integrations
The software supports integration with multiple systems and platforms, such as:
- Cisco Secure Access
- Microsoft Teams
- Webex Calling
- Avaya
Who Is Infortel Select For?
Infortel Select software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Finance
- Retail
- Education
Is Infortel Select Right For You?
Looking for advanced call analytics in unified communications? Infortel Select uncovers hidden insights to optimize performance and cut costs. It addresses issues such as limited native reporting and the inability to retrieve compliance records. The platform holds certifications, including HIPAA and SOC 2 Type 2, for regulated environments.
Still not sure if Infortel Select is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Infortel Select Features
CDR Reporting
The platform collects and standardizes call detail records from various sources into unified views. Users can access predefined reports and custom options for specific queries. This setup reveals patterns in call volumes and durations. It helps managers spot trends quickly. The approach supports informed resource-allocation decisions to improve operational efficiency.
Call Accounting
Infortel Select features track telecom usage to calculate costs accurately across departments. It applies rating engines for variable and fixed expenses in chargebacks. Organizations can allocate budgets precisely based on actual consumption. This process identifies savings opportunities in spending. It contributes to financial control and better decision-making in telecom management.
Queue Analytics
Users can monitor calls in queue along with agent availability and abandon rates without extra infrastructure. The tool displays real-time metrics for workgroup performance. Managers can adjust staffing based on observed demand patterns. This visibility reduces wait times effectively. It enhances customer satisfaction through timely responses and balanced workloads.
Customizable Dashboards
It allows single-screen views tailored to user roles with key metrics highlighted. It includes automated alerts for activity thresholds. Teams can focus on relevant data without sifting through excess information. This arrangement speeds up reviews of daily operations. It promotes proactive adjustments for sustained productivity gains.
Pros And Cons of Infortel Select
Pros
Accurate cost allocation
Queue performance metrics
Custom dashboard views
Cons
Invoice formats could need occasional adjustment
Reporting options may feel extensive initially
Infortel Select Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What language does Infortel Select support?
Infortel Select primarily supports English language.
What types of pricing plans does Infortel Select offer?
Infortel Select price offers monthly plans, including Basic ($300), Essential ($300), Professional ($300), and Enterprise ($300). Get a personalized Infortel Select cost estimate.
What other apps does Infortel Select integrate with?
Infortel Select connects with Cisco, Microsoft Teams, WebEx Calling, and Avaya.
Who are the typical users of Infortel Select?
Infortel Select is commonly used in healthcare, finance, retail, and education sectors.
Does Infortel Select offer an API?
Yes. Infortel Select provides API access for data integration.
Does Infortel Select have a mobile app?
No. Infortel Select does not have a standalone mobile app.
What level of support does Infortel Select offer?
Infortel Select provides support through phone and message.