“solid setup”

Pros

Getting started was quick and it's been simple to work with. I joined the company after everything had already been set up so I just began using the tools that were available to me at the time.

Cons

At this point I feel like the system is more than our company needs. Since we've scaled down, this software seems too large for our current situation and isn't really necessary anymore.

“Fantastic support all around”

Pros

Their customer service has been outstanding. I started out knowing absolutely nothing about phone systems and now I'm managing this technology across both of our offices and our growing businesses company wide.

Cons

Nothing to note.

“always performs reliably”

Pros

Deployment was quick and the software has been simple to use from day one. Even our users, who are usually hesitant about change, got comfortable with it very quickly.

Cons

I haven't run into any issues. The software works exactly the way it's supposed to.

“reliable VoIP for our business”

Pros

This tool handles our VoIP system really well. It's user friendly and covers everything we need to keep the business running without any issues.

Cons

So far I can't think of any changes or improvements I'd make.

“forwarding feature works well”

Pros

Using it has been very easy. The forwarding features work well and the customer support team has been informative and helpful whenever needed.

Cons

One issue I've noticed is that voice communications don't always come through on the forwarded device.

“great value product”

Pros

Its feature packed and simple to work with. The setup was fairly easy and the system feels reliable while still being reasonably priced.

Cons

It's kind of hard to come up with much to dislike about the software. If anything, I'd like to see a bit more functionality in the softphone especially around transfer buttons and voicemail.

“clean interface”

Pros

Getting our VOIP phones, auto attendants and mobile apps up and running was very simple. Compared with other VOIP providers we've used before, this has a much cleaner interface and is simpler to work with day to day. Anytime we've needed help, the support team has been quick to respond, knowledgeable and willing to move the issue to the next support tier right away when needed.

Cons

I really don't have any complaints. It handles everything we need it to do.

“mobile app is very handy”

Pros

The mobile app integration is probably the most convenient part of this unified solution. It's simple and works the way I need it to.

Cons

Something I'd still like to see is a simpler way to set a ringtone that makes it easier to tell the difference between an intercom call and an outside caller.

“Unreliable call logs”

Pros

Interface is easy to understand. I've been using it for years overall though I've only worked with this software specifically for the past year or two.

Cons

An issue is that it doesn't always track incoming and outgoing calls correctly.

“lets me place calls from anywhere”

Pros

This app has been really helpful. I can answer and place calls just like I'm sitting in the office which makes it very convenient.

Cons

The phones could be better since mine are outdated and I'd also like to have a headset option available.

“dependable call connection”

Pros

Thankfully we haven't had to reroute any of our office line calls since we've been working from the office. The biggest plus is how dependable the call connection has been. Call quality has stayed consistent and we really haven't run into any problems.

Cons

Honestly there isn't really anything I dislike. We haven't needed to make changes or updates and it pretty much takes care of itself which lets me spend more time focusing on my business.

“great admin control”

Pros

Switching from our previous VoIP system went much more smoothly than expected. Having the app available and being able to handle calls and messages right from my desktop has been really convenient. The Yealink phones have been excellent too. They're simple to use and also look nice around the office. Another big plus is the Admin panel for managing our account. There are plenty of updates and features we can take care of ourselves without needing to reach out to customer support every time.

Cons

One small frustration has been setting up voicemails for specific events. Creating the event itself is simple enough but we still have to contact customer support each time to attach the voicemail recording. It would save us a lot of time if we could just record it directly from the office phone whenever needed.

“easy to use for my staff”

Pros

Everything from the off site storage, fax services to the mix of hardware and software have worked really well for us. Our staff has been comfortable with all of the features, both on the hardware side and the software side.

Cons

Theres nothing to complain about.

“Quick calling on the go”

Pros

Switching calls over to my cell through the app has been really convenient especially when I need to answer phones away from my desk.

Cons

I haven't run into any real problems so far. Setup was quick and the only downside is not having enough time to dig into all the features we probably aren't using yet.

“great support every time”

Pros

Intermedia's support has been the best part of using this software. Anytime I run into a question or an issue, I can call them and get the help I need without waiting around. They've even helped me work through a few unexpected problems and each time they were able to get everything sorted out quickly.

Cons

Honestly I don't really have any complaints to mention.

“perfect fit for my business”

Pros

Running a small business means I need tools that don't slow me down and this product has been very simple to work with. It's user friendly which makes daily use hassle free.

Cons

Nothing negative comes to mind about this product. I mainly use it to make calls and check messages and it does exactly what I need.

“has everything I need”

Pros

Getting started with the software and using it has been really good since everything comes together as a single solution.

Cons

It used to be split into three separate pieces but that was changed in the most recent update. Besides that I can't think of anything.

“outgoing calls match our office line”

Pros

One feature our team really needed was the ability to brand every outgoing call so it shows our main office phone number and this software handles that exactly the way we wanted.

Cons

At this point, I really don't have any complaints. We've been using it for around six months now and it has done everything we've needed it to do.

“Fair pricing”

Pros

Our implementation team was excellent, setup was quick, pricing feels fair and the service has been reliable.

Cons

Billing issues can be difficult to get resolved and every now and then I have to dig around a bit to find a specific setting.

“amazing support team”

Pros

The software has been excellent, the pricing feels very reasonable and the support team has been outstanding whenever needed.

Cons

I don't have any complaints. We're very happy with the service overall.