Intermedia Unite

“lets my phone act as a business line”

Pros

Using this app has been a big plus because it lets my cell phone act as my business line while still showing my business number. I can also send and receive text messages from my computer with my keyboard and customers see it as coming directly from me. Another feature I really appreciate is being able to tell right away whether an incoming call on my mobile is personal or business related.

Cons

The setup process wasn't bad but I did need a little help from tech support to get everything configured. That may have just been on me though because overall there's really not much for me to complain about.

“too many sync issues”

Pros

The text messaging features are the part I appreciate most on this platform. It's also useful that when I get a voicemail, I can listen to it right in the app and at the same time receive it by email as an audio file along with a transcription.

Cons

It is marketed as an all in one communications platform but in actual use it often comes across as slow and overpriced. The interface is a bit difficult to understand and even simple tasks like handling calls or managing users take more clicks than they should. Call quality is not always consistent especially during busy hours which hurts reliability. The mobile app feels behind other competitors and regularly runs into sync problems. Customer support can be slow to respond and the help provided sometimes lacks the technical depth needed. Integrations are also more limited than what many modern UCaaS platforms offer which makes workflow automation more difficult. Considering the cost, Unite feels outdated and less flexible than many other options available today. Overall, the experience is disappointing right now.

“outstanding support when it mattered”

Pros

During a very stressful time for our firm, our customer support agent was incredibly patient, dedicated and genuinely helpful every step of the way. She is easily one of the best customer service representatives our law firm has ever worked with. We truly cannot thank her enough. She made a huge difference for our business when we needed it most.

Cons

This was not caused by Intermedia but our firm waited too long to update our phone system and that caused some disruptions. Looking back, we only wish we had taken care of it much sooner. We havent come across any issues caused by the platform itself.