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Overview
Intermedia Unite software provides comprehensive call center solutions, aiding in seamless multi-channel customer engagement. While security authentication can be inconsistent, its AI-powered call recaps and high uptime ensure exceptional productivity. Overall, Unite’s strategic communications benefits make it a compelling choice for growing businesses seeking reliability.
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Starting Price
Custom
Intermedia Unite Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Intermedia Unite?
Intermedia Unite offers an integrated cloud-based communications suite that unifies voice, video, and chat. Its AI call recap feature automatically transcribes customer interactions, while intelligent routing directs calls to the most qualified agents. This enables businesses of all sizes to eliminate communication silos and reduce manual documentation. By solving the pain point of fragmented workflows, it empowers teams to focus on customer satisfaction.
Intermedia Unite Pricing
The Intermedia Unite cost is based on two plans:
- UNITE PRO: $27.99/user/month
- UNITE ENTERPRISE: $32.99/user/month
Disclaimer: The pricing is subject to change.
Intermedia Unite Integrations
The software supports integration with multiple platforms, such as:
- Google Workspace software
- Microsoft Teams
- Microsoft Outlook
- Salesforce
- Microsoft Dynamics
- SugarCRM software
- Zoho CRM software
Who Is Intermedia Unite For?
Intermedia Unite is ideal for a range of industries, including:
- Healthcare
- Legal services
- Financial services
- Automotive
- Retail
- Education
Is Intermedia Unite Right For You?
Intermedia Unite is the premier choice for organizations that prioritize uptime and AI-powered efficiency in their customer service operations. Its standout reliability SLA and J.D. Power-certified support make it an excellent fit for the legal and healthcare sectors. The platform has consistently won industry awards, including PC Mag’s Editors' Choice, proving its value in the competitive cloud communications market.
Still not sure about Intermedia Unite? Contact our support team at (661) 384-7070 for further guidance.
Intermedia Unite Features
This feature uses generative intelligence to analyze recorded calls automatically. It delivers a package containing a transcription, sentiment analysis, and summary. This eliminates the need for agents to manually document interactions, allowing them to focus on the next inquiry.
The automated attendant acts as a 24/7 virtual receptionist for the call center. It handles incoming calls with customizable menus and intelligent routing logic. This ensures customers reach the correct department immediately, even during holidays or non-business hours.
This advanced security tool automatically detects robocalls and fraudulent scammers to safeguard business communications. Administrators can choose to block these calls, send them to voicemail, or tag them with alerts, effectively minimizing annoying interruptions and protecting employees from harm.
”Hunt Groups” distribute incoming calls across specific teams to ensure responsibility is shared. The system supports both basic and advanced groups with agent login/out features. This mechanism reduces hold times by intelligently seeking the first available representative for customers.
This functionality provides instant transcriptions for customer call recordings, voicemails, and video meetings for better accessibility. Users can listen to, organize, and share these transcribed messages directly from their mobile or desktop apps, facilitating seamless communication and documentation.
