“handy multi line calling”

Pros

Using it has been going well, the features work well and having multiple lines available in one place is really convenient.

Cons

What I dont like is that when the internet goes out, the phone service goes down too.

“solid integrations”

Pros

Installation process for it didn't take much effort. The documentation is helpful and the integration options give plenty of flexibility.

Cons

The pricing could be better and availability at the customer's site can sometimes be an issue.

“excellent SIP provider”

Pros

After trying just about every option out there, this has been the best software and SIP provider I've come across.

Cons

Even after more than 8 years of using it, I still haven't run into any bad features.

“Good interface”

Pros

It feels about as easy to use as any other phone provider. The interface is solid and the reporting system is also quite good.

Cons

One downside is that the server feels weak and the connection keeps rebooting. In a high volume operation, that can eventually start to affect day to day performance.

“weak search feature”

Pros

Something that works well is the lack of a minimum character requirement for messages which makes communication feel more natural. It's also convenient that calls can be answered from either the mobile app or the desktop app version.

Cons

A frustrating part is that older text conversations can disappear pretty easily and searching for contact names is not very reliable. On top of that the SMS screen only shows a limited number of conversations which makes it harder to keep track of message history.

“simple to set up”

Pros

Getting started was easy and it's very simple to use once everything is in place. It's also an affordable option which makes it a good value for the price.

Cons

Hardware quality could definitely be better. It tends to wear down after about 18 to 24 months and performance starts to decline after that.

“my review”

Pros

This software is easy to set up and use. The voicemail service has been really useful for my team as well.

Cons

Only downside that comes to mind is that if my internet connection gets unstable, the phone becomes unusable.

“lets me call people from anywhere”

Pros

Being able to answer calls remotely and call people back from anywhere has been really useful.

Cons

The con is that if the internet goes out, the phone service goes down with it.

“remote access keeps us connected”

Pros

Remote functionality was something we really needed for our offices in different locations and it has been very useful.

Cons

It would be better if there were more options to adjust and manage accessibility settings.

“smooth switch”

Pros

After moving from Intermedia to Intermedia Unite, we've been really happy with the change. The transition was smooth, the integration went well and our workflow kept running without any interruption.

Cons

There was a short adjustment period of a few days while we got used to the new setup and tracked down a few features we were used to. Beyond that, the only real disappointment has been the limited control over the whisper feature.

“reliable tools and responsive support”

Pros

Simple to use, flexible in day to day work and backed by excellent support.

Cons

If the power or internet goes out, the whole system goes down.

“useful communication platform”

Pros

Having several ways to stay in touch in one place is really useful. It has everything from chat to sharing screenshots and files, phone calls, online meetings and even recorded meetings.

Cons

I don't have any real issues with the software to complain about.

“loyal customer for years”

Pros

The month to month option was a major reason I signed up and after getting into Unite along with their other business products, I honestly have no desire to move elsewhere. I've been using SecuriSync, MS Exchange and MS Office through Intermedia for years and I expect to keep using them.

Cons

At times it can be a little difficult to reach the right person on the support line but that's pretty common with most service providers. Aside from that, nothing else really comes to mind as a downside.

“great for daily use”

Pros

Compared with the old Callscape app, this version adds several features that make day to day use more efficient. The desktop and mobile apps work closely together, being able to send SMS messages right from the desktop app is really useful and the voicemail to text email alerts are a feature I've appreciated a lot.

Cons

Something that could be improved is the contacts screen, where the current call status is difficult to notice. In the previous Callscape app, the whole user box would light up with color during a call which was much more visible than the small dots used now.

“handy calling function”

Pros

AnyMeeting has been really useful and getting to my contacts is simple. I can also answer calls on my cell phone without any hassle which makes it very convenient.

Cons

The tougher part is handling calls while working remotely and it can take some effort to teach other people how to use the system properly.

“helpful support every time”

Pros

I'm not the most tech savvy person so having reliable support makes a huge difference. The tech support team is consistently available and genuinely helpful whenever I need assistance.

Cons

Occasionally, I still have a hard time finding my way around the pages and locating exactly what I need.

“patient texting boosts workflow”

Pros

Being able to text our patients directly has made a big difference for us. It keeps communication simple and has made our overall workflow much more efficient.

Cons

Its admin side can be a little confusing especially when it comes to setting up the phone tree. There are times when the phones still ring even though they should be turned off for the day and that part of the Unite admin settings has been hard to figure out.

“clear calling quality”

Pros

Call quality on the phone lines has been really impressive and the platform is very easy to use.

Cons

I don't have any complaints at all.

“its priced very fairly”

Pros

Having full control over the system is a huge plus especially with how flexible it is to add or remove components whenever needed. When COVID happened and we needed a separate curbside line, it was set up and running in under five minutes. Whether using desk phones or calling from a PC, it covers everything we need. The pricing was clearly explained upfront and felt very reasonable. They also roll out updates and improvements regularly and the unlimited digital faxing at no extra cost is a really nice bonus.

Cons

The free digital fax feature could definitely use a better interface. Other than that, it's honestly tough to point out many downsides since it doesn't come with the usual issues I've had with or heard about from other providers.

“Excellent service overall”

Pros

The features that have made the biggest difference for me are video conferencing, SMS messaging in chat, the mobile app and the ability to move a call from my desk phone over to the mobile app. Setup was very simple and the overall service quality has been excellent.

Cons

So far I don't have any issues or comments to add.