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Overview
InTone provides real-time voice analytics for call centers, offering emotion detection, dashboards, and post-call analysis. It enhances agent performance and customer interactions. However, customer support times may vary during peak hours. Nonetheless, its comprehensive emotional insights make it valuable for improving training, operational efficiency, and overall call center performance.
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Starting Price
Custom
InTone Specifications
Call Recording
Call Monitoring
Call Reporting And Analytics
Interactive Voice Response (IVR)
What Is InTone?
InTone is a cloud‑ready voice analytics software suite designed for call centers and voice‑centric customer engagement teams. It runs on desktops and integrates with existing telephony or softphone systems to analyze calls in real time. The platform offers features such as emotion detection, real‑time indications, manager dashboards, and recorded call analysis, helping teams better understand emotional cues from both customers and agents.
InTone enhances performance by improving customer satisfaction, agent training, and operational efficiency through actionable emotional insights.
InTone Pricing
InTone pricing offers the following plans:
- Standard Edition - Custom pricing
- Plus Edition - Custom pricing
- Pro Edition - Custom pricing
- Risk Edition - Custom pricing
- RA7 Suite - Custom pricing
Disclaimer: The pricing is subject to change.
InTone Integrations
Who Is InTone For?
InTone software serves a wide range of industries and sectors, including:
- Call centers
- Customer support
- Sales teams
- Risk assessment units
- Financial services
- Insurance
- Healthcare
Is InTone Right For You?
Are you looking for a solution that brings true emotional intelligence to voice interactions and enhances customer engagement and agent performance in real time? InTone helps tackle poor customer rapport and inconsistent training quality by providing actionable emotional insights across live and recorded calls, improving service outcomes, and operational trust.
Designed for enterprise call centers, InTone supports secure on‑premise or cloud‑ready deployments with robust data protection and scalable analytics.
Still not sure if InTone is right for you? Contact our customer support team at (661) 384‑7070, who will help you make the best decision.
InTone Features
InTone continuously monitors live calls to detect emotional cues from both clients and agents. This feature helps teams understand stress, engagement, and satisfaction levels as they happen, enabling more empathic interactions and improved resolution outcomes.
The management dashboard streams emotion analysis data across all ongoing calls, giving supervisors up‑to‑the‑minute insights, alerts, and key performance indicators. Managers can spot trends and intervene promptly when customer experience metrics require attention.
Recorded calls are logged with intuitive graphics that display emotional states throughout interactions. This makes it easier to identify training opportunities, correct systematic issues, and elevate agent skills with targeted coaching.
InTone features a decades‑old proprietary technology, LVA, which extracts subtle vocal parameters linked to genuine emotions across languages. This allows the software to measure stress, anger, happiness, unease, and energy levels with high sensitivity, providing accurate insights for real‑time and post‑call analysis.
