Intrado: Pricing, Free Demo & Features

Name: Intrado
Rating: 4 (1 reviews)

Last Updated Sep 29, 2026

Overview

Intrado is an extensive public safety tool that offers call handling and analytics to delivers real‑time ‘NG911’ call routing and emergency data insights. While the platform’s processing time may increase under high load, it provides comprehensive dashboards and reporting for public safety decision‑making.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Intrado Specifications

Call Routing
Call Reporting And Analytics
Cloud‑Based Calling
Real-Time Dashboard
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
CRM Integration
Omnichannel Support
Predictive Dialing

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What Is Intrado?

Intrado is a cloud-based incident management platform that offers emergency communication technology that connects emergency callers to appropriate responders with precise routing, location data, and analytics. It provides ‘PSAP’ call handling, ‘NG911’ compliance services, and emergency call tracking to generate actionable insights. The platform features real‑time reporting dashboards, ‘ECaTS’ analytics, and ‘GIS’ data integration to enhance public safety operations. It also delivers enterprise and school safety management tools to improve response coordination and situational awareness.

Intrado Pricing

Intrado pricing varies according to different business requirements. Get a Intrado price customized to your business requirements and budget.

Intrado Integrations

The vendor has not provided details about third-party integrations for this software. Schedule an Intrado demo to learn more about the software capabilities.

Who Is Intrado For?

Intrado is suitable for the following businesses:

Public safety answering points
Emergency call centers
Enterprise safety departments
Campus and schools

Is Intrado Right For You?

Intrado software is suitable for businesses aiming to improve emergency response coordination and public safety communications. It provides robust call handling solutions, ‘NG911’ network services, and advanced analytics that support strategic decisions during critical incidents. The platform also enhances location‑aware routing and detailed call tracking for operational efficiency.

Still not sure if Intrado is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.

Intrado Features

Intrado AI

Intrado provides artificial intelligence applications that enhance emergency communications for ‘PSAPs’ and emergency response centers. It enables real‑time voice‑to‑text transcription, language autodetection, and multilingual translation to support diverse caller communication.

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ECaTS Analytics

The software offers comprehensive reporting and analytics for ‘911’ and ‘NG911’ call data to help ‘PSAPs’ interpret operational performance. It converts raw call records into actionable insights through dashboards, trend analysis, and customizable reports.

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NG911

The system facilitates next‑generation ‘911’ emergency communications with IP‑based call routing, data sharing, and multimedia support across ‘ESInet’ networks. It delivers interoperability with modern emergency data streams, including voice, text, and location information to improve response accuracy.

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GIS

The platform provides geographic information system services that deliver precise location data and mapping to support emergency call routing and dispatch efficiency. It provides real‑time data updates and ‘NG911’ compliance to maintain accurate caller location information for emergency responders.

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Pros And Cons of Intrado

A quick look at Intrado's strengths and weaknesses to
help you decide if it's the right fit

Pros

Provides NG911 compliant call handling
Delivers real‑time emergency analytics
Offers enterprise safety and incident tools
Enhances situational awareness during emergencies

Cons

It may offer limited mobile app accessibility
Extensive features can be slightly overwhelming for beginners

Intrado Reviews

Insights from real users on Intrado’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Financial Services, N/A employees

More than a year

4.0

January 2022

“very simple to use”

Pros

One feature that keeps me using this meeting platform is the one click screen sharing. It's very simple to use and works really effectively during meetings which is why it stands out the most to me. On top of that the pricing is budget friendly and the direct one click calling feature also performs really well.

Cons

The weaker areas for me are the support service, customization and integration. All three feel pretty average on this meeting platform and those are the parts I dislike the most.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Intrado offer an API?

Yes, Intrado does offer an API.

What types of pricing plans does Intrado offer?

The vendor offers customized pricing plans according to different business needs. Get a customized Intrado cost breakdown for your business today.

Who are the typical users of Intrado?

The typical users of Intrado include businesses like public safety answering points, emergency call centers, enterprise safety departments, and campus and schools.

What other apps does Intrado integrate with?

The vendor has not provided details about third-party integrations for this software.

What language does Intrado support?

Intrado software supports English language only.

What level of support does Intrado offer?

Intrado offers support through form submission.

Does Intrado have a mobile app?

No, Intrado does not offer a mobile app.