INVOX Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
Less than a year
“outstanding support”
Pros
Getting this product up and running was very simple and the API integration went well. On top of that the customer support has been exceptional. The team is always responsive and genuinely helpful when it comes to finding solutions for every request we bring to them.
Cons
User experience in the newer version of the product still has plenty of room for improvement. It would also be a valuable addition to have connectors for automation tools such as Zapier or IFTTT.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“quick to get started with”
Pros
It didnt take long to get started with and the out of the box setup worked right from day one. The support team has also been excellent. They're always available and genuinely open to customer feedback to keep improving the product.
Cons
The analytics area could use a refresh in the near future.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“accurate insights”
Pros
At last, I have a way to clearly track and understand phone conversion analytics which has been really valuable.
Cons
It does require call forwarding so the overall cost ends up being a bit higher because of that.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9