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Overview
IVM automates call management by providing an efficient interactive voice response system for businesses. While the hardware configuration can be complex for beginners, its one-time licensing model and extensive customization features make it a reliable choice for simplifying operational telephony workflows.
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Starting Price
Custom
IVM Specifications
Interactive Voice Response (IVR)
Call Recording
Voicemail and Callback Management
Call Transfer and Conferencing
What Is IVM?
IVM is a comprehensive telephony solution designed for small to medium businesses looking to automate their call handling without expensive hardware. The software allows users to create custom menu trees, route incoming calls efficiently, and manage voicemail through a Windows-based interface.
IVM software features include automated outbound dialing and voicemail-to-email forwarding, which help businesses maintain high responsiveness and organize communication flows. It addresses the pain point of high recurring costs by offering a stable alternative.
IVM Pricing
The IVM cost breakdown includes the following options:
- IVM Telephone Attendant Enterprise: $1298
- IVM Telephone Attendant Professional: $540
- IVM Telephone Attendant Small Interactive System: $385
- IVM Telephone Attendant Small Business: $139
- IVM Telephone Attendant Basic Answering Machine: $99
- Axon VoIP PBX Enterprise Edition (Bundle): $498
Disclaimer: The pricing is subject to change.
IVM Integrations
Who Is IVM For?
The software is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Retail
- Financial services
- Technology
- Legal
Is IVM Right For You?
IVM Answering Attendant is the ideal fit for businesses that require a customizable telephony solution without the burden of monthly subscription fees. The platform combines visual script design with efficient call handling to help call centers and small businesses manage high call volumes. IVM Software ensures data security through SSL encryption, which makes it a dependable choice.
Still unsure whether IVM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
IVM Features
IVM allows businesses to set up an unlimited number of voicemail boxes, each customizable with its own outgoing message. Every box can be configured with unique settings for remote telephone access, internet access pages, or automatic email forwarding to ensure that large organizations or service providers can manage extensive messaging needs without restriction.
The software provides support for high-volume environments by managing up to 64 telephone lines simultaneously on a single installation. This capability allows small and medium businesses to scale their operations significantly by handling multiple incoming and outgoing calls at once to ensure no customer interaction is missed during peak traffic periods.
Administrators can configure and manage the entire telephony system through an easy-to-use web control panel. This remote management interface provides flexibility for system oversight, allowing users to adjust settings, monitor system status, and manage voicemail boxes from any location through a web browser to simpify administrative workflows.
This feature captures and logs the caller ID for every incoming interaction, providing an optional on-screen flash display for real-time identification. By maintaining a detailed history of caller information, businesses can improve lead tracking, enhance security, and personalize the customer experience by knowing exactly who is calling before answering.
The system includes automatic hours feature that allows businesses to program their specific office operating times. Once configured, IVM automatically shifts its response logic to answer calls differently after hours to ensure that callers receive appropriate information or are directed to voicemail when the office is closed.
