IVM Reviews

Pros

Getting this up and running is easy and configuring it doesn't require extra phone lines which is a big plus. The app is very versatile and lives up to what you expect from an IVR system. It can be used for all kinds of solutions, from credit card processing and telephone surveys to simplifying other business workflows. Customers can interact with the system through their telephone keypad, responses can be recorded and plugins are available to expand what the system can do. This can also integrate with other software, such as sending data directly into a database.

Cons

It needs to be restarted daily, otherwise it can freeze and create issues that require maintenance. That's something you may need to get used to quickly especially if your business is growing fast and you need the system to stay reliable.

Pros

Right from the start, this software was simple to work with and even simpler to set up. I didn't have to install any extra lines and it already comes with a ton of features built into the software.

Cons

One thing to keep in mind is that the computer needs to be restarted about once a day. If not, it can start freezing up, cause problems and end up needing maintenance.