Jet Interactive Reviews

Pros

We originally moved to this platform because the pricing made sense for us but we ended up being just as impressed by the product and the service. The management platform is very capable and gives us a high level of control over what we need to manage. On top of that their support team has been quick to respond whenever we've submitted a request. We would absolutely recommend this.

Cons

At this point, we haven't run into any drawbacks while using this service.

Pros

The softphone has been particularly helpful. It's simple to use, comes with sensible default settings and I haven't run into any functional problems. Overall, the system holds up well against competing software and the graphical IVR interface makes it much easier for management to work with.

Cons

The opening-hours scheduling could use more flexibility especially when making ad-hoc changes and there still isn't an option to match scheduled public holidays. It would also be helpful to have more permission levels below administrator for team leaders.

Pros

Getting started with it is simple, the setup doesn't take much effort and the platform keeps improving with ongoing changes and updates.

Cons

One downside is that contacts don't sync or transfer across different devices.

Pros

Within about 30 minutes, I was able to choose and activate local Australian business numbers and get our full PABX selected and ready to go.

Cons

Only limitation is that the support team works Australian business hours, while I'm based in Canada.

Pros

It was quick to get started with and putting it in place didn't take much effort. The pricing is reasonable for what it offers and the support team has been quick to respond and helpful whenever needed.

Cons

Like any software, there's always room for future improvements but at this point the system is meeting our needs well.

Pros

This has been a high value product and does exactly what we need. The platform is very functional and the team has been making good use of it overall.

Cons

We did run into a short period where call quality was an issue although it only lasted briefly.

Pros

Everything across my business can be handled from a single interface which makes day-to-day management much more convenient.

Cons

Something that still trips me up is the jargon and some of the terms since they're not always clear to me.

Pros

Being able to use it across different geographic regions and on multiple devices is really convenient and works very well.

Cons

At times, the telecom terminology can be a bit confusing to follow.

Pros

Having a fully Australian-based call tracking system has been a big plus. It does a very accurate job of identifying where each call came from and the caller's location which makes tracking results much more effective.

Cons

Nothing to report at this point since I've only used the free trial so far. I'll be discussing things further with the marketing team.

Pros

It helped us track cross-channel digital campaigns alongside offline marketing activity and it worked really well for that. Their team was incredibly supportive during our client's onboarding and stayed helpful throughout the development process too.

Cons

There's nothing negative to point out.

Pros

Right from the start, it was easy to use while still giving us all the information we needed. The team was excellent during setup and always had answers whenever I had a question. I'd definitely recommend it.

Cons

Honestly, I don't have any complaints. It worked exactly as promised and I'd gladly recommend them.

Pros

One thing that really makes this valuable is how much detail it gives for both online and offline campaigns. You can actually see which keywords led to sales calls which makes it much easier to understand what is working. It also lets you assign different phone numbers to different traffic sources and that helps a lot when it comes to budgeting and deciding where to invest more. The pricing feels very fair for the range of features included. Another standout feature is mobile website call tracking which is especially useful for marketers and online sales teams since such a large share of traffic has shifted to mobile over the last several years.

Cons

Overall, the feature set is very strong. If anything, they could do a better job promoting and explaining some of the tools they already offer. A free trial could be a smart addition especially if it came with support from someone who could walk new users through different parts of the interface and help them get familiar with the platform.

Pros

Having all of our call tracking data, both online and offline, captured and recorded in one place has been incredibly valuable. They integrate with all the major analytics platforms though we use Google Analytics ourselves. On top of that they provide a dashboard that shows the total number of tracked calls and breaks the data down to the keyword level. That visibility has really helped us connect our advertising efforts to actual results.

Cons

The team is solid but the product is clearly in high demand. There are times when I have to wait two or three minutes to get support. They've still been good to work with overall but I'd love to see them expand the team since this is a product a lot of people need right now.