Kaleyra Reviews
Total 2 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Human Resources, 500+ employees
Less than a year
“Dialer works well”
Pros
Calling through shortcuts and the dialer works really well and having calls recorded is useful for both quality checks and AHT reference.
Cons
It would be more convenient if the platform included a built in dial pad instead of relying on a separate dialer.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Non-Profit Organization Management, 51-100 employees
Less than a year
“helpful responses by support”
Pros
Being able to set up the IVR on our own is a big plus. We don't have to rely on IT for that which saves time. Most of the features work really well and the customer support team has been helpful too.
Cons
This app would be even better if customer support were available on chat 24/7.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8