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Overview
Kaleyra software provides sophisticated Contact Center as a Service (CCaaS) functionality, enabling global enterprises to orchestrate seamless customer interactions across voice, SMS, and video. Despite reports regarding occasional auto-logout issues during use, its comprehensive communication services and easy setup are highly valued by users.
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Starting Price
Custom
Kaleyra Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Kaleyra?
Kaleyra is an omnichannel Communication Platform as a Service (CPaaS) designed for businesses of all sizes, specializing in high-volume, globally integrated communication. The platform uses robust APIs to manage complex interactions, including programmable voice, SMS, rich messaging, and instant messaging. It aids large-scale businesses by offering virtual numbers in over 190 countries, ensuring extensive global reach and scalability.
Kaleyra Pricing
Kaleyra Integrations
The software supports integration with multiple platforms via Zapier, such as:
- WooCommerce
- HubSpot
- NetSuite
- Shopify software
- Salesforce
- Acuity Scheduling
- Slack software
Who Is Kaleyra For?
Kaleyra is ideal for a range of industries, including:
- Banking and finance
- E-commerce and retail
- Logistics
- Healthcare
- Airlines
Is Kaleyra Right For You?
Kaleyra stands out as a robust, scalable CCaaS solution, particularly for global enterprises in regulated industries requiring complex omnichannel capabilities and guaranteed high reliability. The platform’s award-winning CPaaS architecture ensures reliable uptime and low latency for mission-critical communications. Recognized as the Gold winner for CPaaS Provider of the Year at the Juniper Research Future Digital Awards 2022, Kaleyra provides the advanced infrastructure necessary for delivering best-in-class customer experience at scale.
Still not sure about Kaleyra? Contact our support team at (661) 384-7070 for further guidance.
Kaleyra Features
Kaleyra utilizes ‘Smart Dialing’ functionality to connect callers to the next available agent, ensuring zero waiting time and optimizing agent utilization immediately. The system incorporates ‘Sticky Agent’ technology, which is designed to ensure repeat customers are automatically routed back to their previous handler.
The platform effectively manages high call volumes by utilizing intelligent call queuing, typically operating on a first-in, first-out (FIFO) basis when agents are occupied. Concurrent calling is fully supported, enabling high-volume inbound and outbound campaigns to run simultaneously without congestion or delay.
Kaleyra features unify all customer touchpoints, including voice, WhatsApp, SMS, and email, to create truly seamless, hyper-personalized customer journeys. The platform employs a composable customer data platform (CDP) to aggregate real-time, 360° customer profiles from all engagement points.
Kaleyra’s multi-tenant CCaaS solution seamlessly integrates with CRM systems, Microsoft Teams, and social media to elevate customer experiences. It helps businesses harmonize customer journeys with employee engagement strategies, facilitating a modern connected workforce through hybrid workplace transformation in global environments.
The proprietary CPaaS platform enables businesses to deliver compliant, highly personalized interactions across messaging, voice, and video channels. By leveraging robust APIs, enterprises scale faster with multi-channel integrated communication services, ensuring reliable, hyper-personalized customer engagement across all global touchpoints.
