KeyMetric Reviews

Pros

Compared with some of the other platforms we tested, using this has been great so far. Those other tools were packed with features we never really managed to understand, while this one gives us most if not all, of the same functionality in a way that is much easier to navigate. Everything is simpler to locate and it doesn't take much effort to figure out how to use it. On top of that whenever questions come up, the support team has been fantastic.

Cons

It doesn't include every feature you might find in other tools but honestly that has not been a downside for us since it keeps the platform much more user friendly.

Pros

Everything has been dependable with it, no outages, no call problems and the reporting is excellent. It also comes with really useful features and adding or managing numbers across different stores and locations is very simple.

Cons

There's nothing I dislike about it.

Pros

Right away, the dashboard and reporting tools felt very simple to work with. Beyond the call analytics, we're also able to monitor all of our website interactions and having real time data has been incredibly valuable for keeping our communication with customers timely. On top of that their support team is hands down the best we've ever worked with.

Cons

Only thing I'd want improved is a simpler enterprise API integration process. That said, their engineering team was outstanding and did a terrific job helping us connect it to our reporting system.

Pros

Between the dashboard and the alert system, it keeps me on top of analytics without having to watch them all day. That's been a big help for staying productive.

Cons

I'm still waiting on webhook support for alerts and notifications. KeyMetric has said it's coming soon though.

Pros

After comparing a lot of call tracking tools, this was the only one we came across that could track calls from our marketing campaigns while letting us keep using our own phone numbers. Telephony costs were always a big concern for us because our calls tend to be long and rack up a lot of minutes. Most other providers charge based on phone numbers and usage minutes which just wasn't practical for our situation. With its numberless call tracking, we were able to use our existing numbers and minutes and that made the service affordable. It finally feels like we found a solution that actually works and makes financial sense.

Cons

The reporting in the older platform was a little difficult to get around but they've fixed that. Besides that I've never really had any complaint about it.

Pros

From day one, working with Jerry and Toni has been a really positive experience. They're friendly, quick to respond and always helpful when something comes up. On the service side, KeyMetric offers more flexibility and more opportunities than other companies I've worked with. The new numberless tracking is also a big plus because it shows they actually listen to partners and clients, understand what's needed and make changes based on that feedback.

Cons

Since I started using this platform, I honestly haven't run into any frustrations or complaints.

Pros

It delivers useful and insightful data in its reports.

Cons

One downside is the lack of built in integrations with reporting platforms which makes pulling everything together for data aggregation less convenient.

Pros

One of the biggest benefits is how quickly I can see exactly where my traffic and calls are coming from without digging around. The international capabilities are also a major advantage and make the platform even more useful.

Cons

The cost of international phone numbers is quite high which seems pretty common across call tracking providers. That said, their international number less tracking turned out to be a really strong alternative.

Pros

Managing multiple locations across the U.S. and internationally was a big requirement for us and KeyMetric ended up being the solution that fit. We needed enterprise level analytics and intelligence to show us where to put our marketing budget domestically and overseas and it has helped us cut waste while also increasing returns. I was honestly surprised by how simple the site tag was to get up and running and the amount of data we get from the tracking code has been incredibly valuable for improving our campaign ROAS. On top of the product itself, the support team has been one of the strongest parts of the experience. Their knowledge and expertise have been extremely helpful especially with the AI driven analytics.

Cons

Sometimes, the platform doesn't have the specific numbers I need for certain countries right away so I have to wait a day or two. That said, this seems pretty standard compared with other providers.

Pros

Something that has really stood out is the level of customer service. Toni and Jerry have been incredibly responsive and attentive and they've consistently gone above and beyond whenever we've had questions or special requests.

Cons

A stronger reporting interface for larger enterprise clients would make a big difference especially one that also includes access to call recordings. Some of our clients manage more than 900 locations across multiple channels and right now there isn't a client facing way to clearly view the data by individual store location and connect that reporting to call recording files for QA. They also want certain team members to be able to log in and review those recordings themselves so adding that functionality would really help address the issue.