KeyMetric

Pros

Compared with some of the other platforms we tested, using this has been great so far. Those other tools were packed with features we never really managed to understand, while this one gives us most if not all, of the same functionality in a way that is much easier to navigate. Everything is simpler to locate and it doesn't take much effort to figure out how to use it. On top of that whenever questions come up, the support team has been fantastic.

Cons

It doesn't include every feature you might find in other tools but honestly that has not been a downside for us since it keeps the platform much more user friendly.

Pros

Everything has been dependable with it, no outages, no call problems and the reporting is excellent. It also comes with really useful features and adding or managing numbers across different stores and locations is very simple.

Cons

There's nothing I dislike about it.

Pros

Right away, the dashboard and reporting tools felt very simple to work with. Beyond the call analytics, we're also able to monitor all of our website interactions and having real time data has been incredibly valuable for keeping our communication with customers timely. On top of that their support team is hands down the best we've ever worked with.

Cons

Only thing I'd want improved is a simpler enterprise API integration process. That said, their engineering team was outstanding and did a terrific job helping us connect it to our reporting system.