Koncert Reviews

Pros

Running cold calls with this has been a big help. Adding contacts is simple and the whole calling workflow feels much smoother. Being able to trigger prompts and call specific agencies or selected groups of contacts directly is especially convenient. The initial setup was flawless too. I'd honestly rate that part a 10 out of 10. Overall, it has been very useful for me.

Cons

There's nothing I dislike about it.

Pros

It can move through calls pretty fast when its working properly especially when your pickup rate is low.

Cons

The audio delay is pretty frustrating. I've run into sound issues with multiple prospects and the lag has led to situations where they couldn't hear me and ended the call. Because of that, I've missed a number of chances to have valuable conversations with strong leads.

Pros

Having both the Cadence Program and the main Koncert page gives you flexibility to work in different ways and build a flow that fits your process.

Cons

It has a bit of a learning curve at first and I also wish email was available during the flow dialer stage.

Pros

The parallel dialer lets me get through calls far quicker than I ever could using a single line dialer. The updated UI looks fantastic and the AI note taker saves me a huge amount of time every day. Reporting matters a lot to our team and Koncert offers a really strong set of features there especially the ability to drill down into very detailed micro reports which has been a total game changer for me.

Cons

I've been using this for a little over a year and honestly don't have any real complaints. A few small glitches have popped up once in a while but whenever they do, I submit a ticket and the Support team usually gets everything resolved within a day or two.

Pros

Getting started was simple. The support team has also been responsive whenever needed and the speed dialing feature is a big plus for staying productive.

Cons

Something I noticed was that the platform sometimes struggled to recognize new tasks for leads I had already called before. The connection quality also seemed to get worse over time.

Pros

Using the flow dialer has been a big help for handling calls during the day. I can break things out by mobile numbers which is where I usually see the best response rates. The HubSpot integration works really well for pulling in lists and the auto dialer with local presence makes it much quicker to work through call lists and connect with people. It saves a lot of time compared with clicking each number manually and the overlap with HubSpot makes the whole process very efficient for me. Getting everything set up was also quick and simple.

Cons

An area that still hasn't worked that well for me is creating tasks and getting reminders around them. On top of that during the automated voicemail tracking, it's not very clear when I'm supposed to wait through the phone tree to reach someone's voicemail. I still haven't gotten a clear answer on how that's supposed to work so that part remains confusing.

Pros

One of the best parts is how much it speeds up my calling workflow. I no longer have to manually dial numbers which lets me get through far more calls than I ever could on my own. Their service has been spectacular and honestly exceeded what I usually expect from a SaaS company. I also really appreciate that they keep innovating and rolling out new features so the platform stays current and clients stay satisfied. Getting started was very quick since their team handled all the heavy lifting during the initial setup.

Cons

One addition I'd really love to see is texting built into the platform although I know that feature is already in the works.

Pros

Compared with other dialers, the value is hard to beat. It lets us handle a large volume of calls without costing an arm and a leg.

Cons

Overall, I'm very satisfied with it. The connect rate could always improve but that really depends a lot on the industry.

Pros

The AI powered parallel dialing is the standout here. It helps extend the reach of a calling team and gets you connected to a real person much faster. On top of that the pricing feels very reasonable for what it offers.

Cons

The analytics and interface design could definitely be improved. It would be useful to get deeper conversation data and better insight into what actually helped drive meeting conversions. It would also be a big improvement if Koncert handled call screeners more effectively.

Pros

Being able to switch from dialing two numbers at a time to five at a time has been a huge advantage when I need to move through a high volume of calls quickly. Another feature I really appreciate is uploading battle cards directly into the contacts and the different lead lists I'm calling from so I already have talking points in front of me and ready to use. It saves a ton of time and effort because with other platforms like HubSpot or SalesLoft, you're usually dialing one contact at a time and maybe getting through 50 calls in three hours. With Koncert, I can get through hundreds of calls in just one to two hours. The setup was also pretty easy and their team helped guide us through the integrations and imports within a few hours.

Cons

Honestly, nothing really stands out as a downside. It's been a really solid tool and I don't have any complaints.