Koncert

What Is Koncert?

Koncert is a B2B sales engagement platform designed to help sales representatives reach more prospects without spending most of their day manually dialing phone numbers. Its AI dialing technology automatically works through prospect lists and identifies live answers. The system can filter voicemails, busy signals, fax tones, phone trees, and bad numbers before connecting representatives to prospects. The platform also includes caller ID health management, call recordings, analytics, and workflow automation.

What Is Koncert Best For?

Koncert is best known for its suite of sales dialers built for different outbound sales needs. Teams can choose from AI Parallel, AI Power, Agent-Assisted, and Click-to-Call dialers. These tools help reps make calls faster and connect with more prospects. Reps can also view CRM details when a prospect answers.

How Much Does Koncert Cost?

Koncert pricing may range from $6 to $99/user/month, depending on the selected dialer. This estimate is based on industry benchmarks for similar call center software, and actual pricing may vary. The software offers different plans, which include:

• Melody (AI Flow Dialer with a single-line power dialer): Custom pricing
• Symphony (AI Parallel Dialer with 1 to 4 lines): Custom pricing
• Melody+ (AI Flow Dialer with a single-line power dialer and AI-powered objection detection, summary notes, and transcriptions): Custom pricing
• Symphony+ (AI Parallel Dialer with 1 to 5 lines and AI-powered objection detection, summary notes, and transcriptions): Custom pricing

Besides the base subscription, users should also consider the following estimated potential expenses:

• Implementation And Setup: $500–$2,500 (one-time)
• Custom Integration: $1,000–$5,000+ (one-time)
• Training And Onboarding: $300–$1,500 (one-time)
• Add-ons: $10–$100+/user/month, depending on the selected add-ons, such as Koncert Phone, AI Voice Agent, AI PitchLab, Koncert Cadence, and Waterfall Data Enrichment

Reviewers generally see Koncert as reasonably priced, especially for sales teams that make a high volume of outbound calls. Several users mention good value for its AI-powered dialing features and improved productivity. However, the price may be too high for smaller teams that make fewer calls.

Disclaimer: The pricing is subject to change.

Koncert Integrations

This platform has integration arrangements with the following apps:

• Salesforce
• HubSpot CRM Software
• Salesloft
• Gong software
• Apollo.io
• Slack software

How Does Koncert Work?

Here's how sales teams can use Koncert to manage outbound calling:

• Sign in to your Koncert account
• Connect your CRM and choose the prospect list you want to call
• Select a dialer, such as AI Flow or AI Parallel Dialer
• Start calling and let Koncert automate the dialing process
• Let AI filter out voicemails, busy lines, phone trees, and bad numbers
• Use local caller IDs and monitor their reputation
• Record and monitor calls so managers can coach sales reps
• Save call details to your CRM and check reports to track team performance

Who Is Koncert For?

Koncert can be used by businesses across industries such as:

• SaaS and technology
• Financial services
• Healthcare
• Logistics and transportation
• Manufacturing
• Staffing and recruiting

Koncert Use Cases

We have compiled a list of scenarios, based on user feedback and our analysis of Koncert’s features and capabilities, where this platform is a good fit for specific sales teams and businesses:

SDR Teams Managing High-Volume Cold Calling

Sales Development Representatives (SDRs) may spend a large part of their day manually dialing prospects and reaching voicemails or disconnected numbers. Koncert's AI Parallel Dialer calls multiple prospects simultaneously and filters out unsuccessful calls. Representatives are connected when a live prospect answers, helping them spend more time on conversations instead of repetitive dialing.

Healthcare Sales Teams Approaching Decision-Makers

Healthcare sales teams can use Koncert to reach practice managers, clinical operations teams, and administrators more efficiently. Koncert AI dialer filters IVRs, voicemails, busy signals, and fax tones, reducing time spent navigating phone systems. Local Presence and Caller ID Health can also help teams improve answer rates while protecting their calling reputation.

Logistics Teams Managing Outbound Sales

Logistics teams can use Koncert to make outbound calling easier and more organized. Teams can dial multiple prospects without calling several numbers for the same person at once. Waterfall Data Enrichment replaces missing or outdated contact details, while AI PitchLab lets reps practice with logistics-based buyer personas. Remote Coach, Virtual Salesfloor, and analytics also help managers train reps and track performance.

Financial Services Teams Reaching Decision-Makers

Banking, insurance, and fintech teams can use Koncert to reach executives and book more meetings. Quick Connect helps connect reps with prospects faster, while Local Presence uses numbers that match the prospect’s area code. Single- and multi-line AI dialers support both focused conversations and larger calling campaigns. The platform also supports TCPA-friendly workflows and is SOC 2-aligned.

SaaS Teams Testing New Markets and Sales Strategies

SaaS and technology teams can use Koncert to test different customer profiles, sales offers, and call scripts. The platform helps reps connect with more prospects and automatically logs call activity. Local Presence uses numbers that match prospect area codes to support more pickups, while analytics help managers see which sales approaches work best.

Is Koncert Right For You?

If your sales team makes many outbound calls, you might consider using Koncert to minimize the need to dial manually. Its AI Parallel Dialer and AI Flow Dialer assist representatives in navigating through prospect lists while filtering out voicemails, busy signals, bad numbers, and phone trees. The most significant advantage is when it's integrated with high-volume dialing, Caller ID management, CRM synchronization, coaching, and Sales analytics.

The software ensures that user data is kept safe and complies with GDPR and TCPA requirements. It is also SOC 2 certified for data security. Companies such as Cloud Sales Coach, Ninja Sales Dojo, USB Payment Processing, Atlas MKE, Stratus IP, GrowthGenie, Kennected, BAI Security, Balto, and Bradley-Morris (BMI) have all used Koncert for their sales and outbound calling efforts.

Still unsure whether Koncert software is right for your business? Connect with us at (661) 384-7070 for further guidance.