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Overview
Koncert helps outbound call centers boost daily talk time with intelligent call filtering and multi-line dialing automation. While system performance may slow during high-volume dialing, proactive spam protection and live monitoring maintain connection quality. It is ideal for large revenue teams scaling outreach and reducing manual prospecting.
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Starting Price
Custom
Koncert Specifications
Call Recording
Call Monitoring
Call Reporting And Analytics
Predictive Dialing
What Is Koncert?
Koncert is a call center software designed to support high-volume outbound calling operations. It helps teams improve live connections through Artificial Intelligence (AI) powered dialers, call automation, and real-time call monitoring. The platform enables agents to spend more time speaking with prospects while reducing manual dialing tasks. Koncert suits growing and large-scale businesses that need better call efficiency, performance visibility, and consistent outbound calling workflows across distributed teams.
Koncert Pricing
The Koncert pricing is structured around the following customizable plans:
- Melody: AI Flow and Single Line Power Dialer, 1–4 lines, includes Click to Call, Analytics, and managed caller ID
- Melody+: Single Line Power Dialer with enhanced features, 1–4 lines, Analytics, and managed caller ID
- Symphony: AI Parallel Dialer, 1–4 lines, Quick Connect, Click to Call, Analytics, and customizable caller ID
- Symphony+: AI Parallel Dialer, 1–5 lines, all advanced features, including Quick Connect and full caller ID management
A free trial is also available.
Disclaimer: The pricing is subject to change.
Koncert Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- HubSpot CRM software
- Gong software
- Apollo.io
- Slack software
Who Is Koncert For?
Koncert software is suitable for sales and call center teams and is commonly used by:
- SMBs and startups
- Mid-market and growth-stage teams
- Enterprise revenue organizations
Is Koncert Right For You?
If you are looking for a call center solution that boosts live conversations and scales with your team’s needs, Koncert is an excellent choice. Its AI dialers reduce manual dialing and improve connect rates while ensuring security and scalability. By addressing challenges like blocked or rejected calls, agents can focus on live conversations.
The platform maintains SOC 2 Type II certification, adheres to TCPA and GDPR compliance, and is trusted by Vidyard, Arctic Wolf, and DePaul University. With recognition as a finalist in the prestigious SaaS Awards, Koncert delivers reliable, high-performance outbound calling for growing teams.
Still doubtful if Koncert is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Koncert Features
This feature automatically manages outbound caller IDs using Koncert’s Device Cloud and Heat Map. It ensures spam numbers are removed, and valid local numbers are prioritized, improving answer rates and protecting the reputation of your sales team.
The software provides Single Line AI Flow and AI Parallel Dialers that automate outbound calls, skipping busy signals, voicemails, and phone trees. This increases agent efficiency while maximizing live conversations with prospects.
Koncert offers real-time dialing visibility, giving agents instant access to prospect information and session updates. This feature ensures reps can make informed decisions and respond effectively during each call.
The software enables managers to provide live guidance through Remote Coach, allowing supervisors to listen, whisper suggestions, or monitor calls without the prospect hearing, enhancing agent performance and accelerating skill development.
This feature tracks all calling activity in real time, including outcomes, call duration, and agent performance. Koncert’s dashboards provide actionable insights to optimize sales strategies and improve team productivity consistently.
