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Overview
Landis Attendant Console is a specialized call center tool for Microsoft Teams receptionists. While the initial setup requires technical alignment, its 1-click handling and native interface eliminate the need for complex hardware. Overall, its seamless integration makes it a compelling choice for modern communication management.
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Starting Price
Custom
Landis Attendant Console Specifications
- Call Routing
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is Landis Attendant Console?
Landis Attendant Console serves as a high-performance communication hub built directly into the Microsoft Teams architecture. It provides receptionists with advanced call-handling tools like consult transfers and live team visibility to reduce caller wait times. Designed for organizations of all sizes, the software solves the pain point of juggling multiple windows by consolidating contact search and call controls into one unified, intuitive window for maximum operational efficiency.
Landis Attendant Console Pricing
Landis Attendant Console offers custom pricing plans for its users:
- Landis Attendant Console: $95/user/month
- Landis Contact Center: $75/user/month
- Call Recording (Standalone): $15/user/month
- Call Recording (Add-on): $5/user/month
Disclaimer: The pricing is subject to change.
Landis Attendant Console Integrations
The Landis Attendant Console supports seamless integration with various CRM and ticketing tools, including:
- monday.com
- Zendesk
- Jira
- Dynamics 365
- Zoho
- Freshworks
- Salesforce
Who Is Landis Attendant Console For?
Landis Attendant Console is ideal for a wide range of industries and sectors, including:
- Healthcare sectors
- Educational institutions
- Financial services
- Government agencies
- Legal practices
- Professional services
- Retail organizations
Is Landis Attendant Console Right For You?
This software is an ideal fit for organizations heavily invested in the Microsoft ecosystem that require specialized receptionist tools. It stands out by being a Microsoft-certified solution that eliminates the need for additional hardware or complex server installations. If your business values immediate ROI, the platform's one-minute deployment and intuitive Teams-like UI ensure your staff can begin handling calls efficiently without extensive training. It acts as a primary problem solver for scaling global communications.
Still doubtful if Landis Attendant Console is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Landis Attendant Console Features
1-Click Call Handling
The software accelerates call routing by providing intuitive panels that allow for safe, blind, or consult transfers with a single click. Operators can utilize fully customizable keyboard shortcuts to answer and redirect calls without relying on a mouse. This drastically reduces the time spent on manual navigation.
Advanced Contact Management
Users can search across multiple sources including Active Directory and Exchange simultaneously to find contacts instantly. The system allows receptionists to add personal or shared notes to caller profiles, ensuring relevant context is shared across the team. It even provides automatic transfer suggestions based on historical data.
Real-Time Presence Visibility
Receptionists gain an immediate view of every employee’s Teams presence status and Outlook calendar availability before initiating a transfer. This feature prevents callers from being sent to busy or out-of-office staff. Visual hold alerts and customizable warning thresholds ensure no caller is forgotten on hold.
AI-Powered Call Assistance
The platform utilizes AI to provide live speech-to-text transcripts with speaker identification during active conversations. Once a call is completed, the system can generate smart summaries and automated call-back reminders via email or chat. These tools help operators maintain high accuracy even during peak traffic hours.
Unified Communication Interface
Running as a standalone PC application or within a browser, the console centralizes visual voicemail, call history, and dialers into one pane. It includes a Call Pop feature that automatically displays external CRM records or webpages upon an incoming call. This removes the need for switching between different applications.
Pros And Cons of Landis Attendant Console
Pros
Straightforward setup completed in mere minutes
Simple interface ideal for temporary receptionists
Helpful and efficient email customer support
Cons
Lack of compatible physical telephone handsets
Management issues with large external contact lists
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Frequently Asked Questions
What other apps does Landis Attendant Console integrate with?
It integrates with monday.com, Zendesk, Jira, Dynamics 365, Zoho, Freshworks, and Salesforce.
Does Landis Attendant Console offer an API?
Yes, Landis Attendant Console does offer an API.
What level of support does Landis Attendant Console offer?
Landis Attendant Console offers expert support via phone, live chat, online submission form, and help desk.
What language does Landis Attendant Console support?
The platform primarily supports English language.
Does Landis Attendant Console have a mobile app?
No, Landis Attendant Console does not offer a dedicated mobile app.
Who are the typical users of Landis Attendant Console?
The typical users include receptionists and front-desk operators in healthcare, education, finance, government, legal, and retail.
What types of pricing plans does Landis Attendant Console offer?
It offers subscription-based pricing starting at $95/month with add-ons for recording and contact center features. Get a detailed Service cost breakdown tailored to your specific requirements.