Landis Attendant Console

The software accelerates call routing by providing intuitive panels that allow for safe, blind, or consult transfers with a single click. Operators can utilize fully customizable keyboard shortcuts to answer and redirect calls without relying on a mouse. This drastically reduces the time spent on manual navigation.

Users can search across multiple sources including Active Directory and Exchange simultaneously to find contacts instantly. The system allows receptionists to add personal or shared notes to caller profiles, ensuring relevant context is shared across the team. It even provides automatic transfer suggestions based on historical data.

Receptionists gain an immediate view of every employee’s Teams presence status and Outlook calendar availability before initiating a transfer. This feature prevents callers from being sent to busy or out-of-office staff. Visual hold alerts and customizable warning thresholds ensure no caller is forgotten on hold.

The platform utilizes AI to provide live speech-to-text transcripts with speaker identification during active conversations. Once a call is completed, the system can generate smart summaries and automated call-back reminders via email or chat. These tools help operators maintain high accuracy even during peak traffic hours.

Running as a standalone PC application or within a browser, the console centralizes visual voicemail, call history, and dialers into one pane. It includes a Call Pop feature that automatically displays external CRM records or webpages upon an incoming call. This removes the need for switching between different applications.