Landis Contact Center Reviews

Pros

Using its call recording feature in Microsoft Teams every day has been a really positive experience. It blends into Teams so naturally that it feels like part of the platform instead of a separate tool. Setup was simple yet the system still offers plenty of advanced functionality especially automatic recording which takes the pressure off and makes sure I never miss capturing a call. The support team was excellent during implementation, giving hands on training and making sure everything was running exactly as it should. Even when the problems turned out to be related to Microsoft Teams rather than Landis, their support team stayed patient and worked through the troubleshooting with me across multiple calls without charging extra. When software delivers exactly what it promises, fits perfectly into the workflow and is backed by support like this at a fair price, it absolutely earns a 5 star rating. I'd gladly recommend it. It offers native feeling Teams integration, simple setup with strong features, dependable auto recording, personalized support and pricing that feels very reasonable for what you get.

Cons

A few issues have come from Microsoft Teams rather than Landis itself but they still need to be resolved.