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Overview
Landis Contact Center enables organizations to manage customer interactions directly within Microsoft Teams using voice routing, IVR, call recording, and real-time analytics. While customization beyond the Microsoft ecosystem is limited, it suits mid-sized to large enterprises seeking a Teams-native contact center for support and service teams.
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Starting Price
Custom
Landis Contact Center Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Landis Contact Center?
Landis Contact Center is a natively integrated customer engagement platform designed to transform Microsoft Teams into a high-performance communication hub. By leveraging native Microsoft APIs and Azure infrastructure, the software provides advanced functionalities like skills-based routing and live manager coaching without the complexity of external middleware.
It is specifically engineered for mid-market and enterprise organizations seeking to improve agent productivity and customer satisfaction while maintaining the highest standards of data security within their existing Microsoft 365 tenant.
Landis Contact Center Pricing
Disclaimer: The pricing is subject to change.
Landis Contact Center Integrations
The platform integrates with different third-party tools and systems, including:
- Zendesk
- Jira software
- Salesforce
- Dynamic 365
- Zoho
Who Is Landis Contact Center For?
Landis Contact Center is ideal for a wide range of industries and sectors, including:
- Education
- Energy
- Tourism
- Biopharmaceutical
Is Landis Contact Center Right For You?
Landis Contact Center is the premier choice for organizations that have standardized on Microsoft Teams and require an enterprise-grade interaction management solution. Its standout ‘no glue code’ architecture ensures a high uptime track record, making it the most dependable option for regulated sectors like healthcare and finance.
If your team values simplicity, fast time-to-value, and a familiar Microsoft 365 user interface, this solution is ideally suited for your digital transformation needs.
Still doubtful if Landis Contact Center is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Landis Contact Center Features
This feature turns Microsoft Teams into a full contact center by offering skills-based routing and live interaction with callers. Managers gain real-time insight into queue statuses while callers receive advanced options like courtesy callbacks. This optimization ensures high-value interactions are prioritized and abandonment rates are minimized during peak volume periods.
This feature optimizes customer journeys by utilizing various distribution methods, including longest idle agent and round robin algorithms. It supports requested callbacks, allowing users to exit queues while maintaining their position. These intelligent methods ensure efficient workload balancing across all teams while reducing the average time callers spend waiting.
The solution offers comprehensive recording modes such as mandatory always-on or flexible agent-initiated options. It incorporates AI-powered transcription for everyone involved, supporting speech recognition in fifty languages. Secure data management is facilitated by default ninety-day storage or indefinite Azure blob configurations to meet strict organizational compliance and auditing requirements.
Administrators access extensive historical metrics through specialized summaries for queues, agents, and IVR paths. These out-of-the-box reports highlight abandoned calls and average handle times to identify optimization opportunities. Scheduled reports ensure stakeholders receive critical performance data via automated email deliveries on hourly, daily, or weekly intervals for better decision-making.
