MAXvoice Reviews

Pros

It keeps things fairly basic and honestly that works in its favor.

Cons

There are times I wish it were a bit more powerful in its functionality.

Pros

We're really impressed with the customer service. The system is simple to use and offers a lot of customization which makes it fit our needs really well.

Cons

The service has been consistently excellent the whole time and I haven't run into any issues.

Pros

Right away, it felt very user friendly. The functionality is clear and simple to understand and it gives us much more flexibility in the way we manage our calls. My favorite part is the mobile calling feature since it lets office calls forward directly to our cell phones through the app. That helps us avoid missing important calls and it also makes it easier to keep track of how many calls we receive during the day. Another big benefit is being able to answer calls from home which is really helpful on the days we work remotely.

Cons

On the rare occasion that an issue comes up, customer service is always available and handles it quickly and effectively.

Pros

Having voicemails sent straight to our email has been incredibly convenient and being able to listen to them right from the computer makes things even better. This has delivered everything we were looking for as a business.

Cons

I honestly don't have any complaints about MAXvoice or the phone system.

Pros

The customer service team responds quickly whenever we need help and being able to receive office extension calls through the mobile app has been really useful.

Cons

One limitation is that hunt groups can't be scheduled to automatically switch extensions based on specific dates and times.

Pros

Switching over from our old landline system was uncomplicated and training the staff to use it has been just as simple.

Cons

If the internet goes out, the phone service goes down with it.

Pros

Getting this up and running was very easy and their deployment team did an outstanding job throughout the process. Being able to reach live customer support just by dialing 611 from any phone is also incredibly convenient.

Cons

Only thing I'd still like to see is Call Pick Up as an available feature but aside from that, the system offers a solid set of features.

Pros

Everything feels easy to use and whenever I run into something I can't quite figure out the support team is there to help.

Cons

So far, I haven't come across any issues. I've been enjoying the software and how simple it is to use.

Pros

Our employees have been really happy with this software and the phones are simple to use.

Cons

At this point, I don't see anything that needs to be changed with this software.

Pros

Whenever something comes up, customer service is quick to respond and gets it taken care of fast. Bill is always friendly, helpful and a pleasure to work with.

Cons

Something that would improve it is being able to see the times during the day when workers join and leave the system.

Pros

Something that really stands out is the strong level of customer support. On the rare occasion there's a software hiccup, it gets acknowledged quickly and customer service takes care of it fast.

Cons

Calls made through the app can have a slightly metallic sound at times but it's minor and not very noticeable especially considering how convenient the app is to use.

Pros

Right from the start, it has been easy to use, feels fairly user friendly and does exactly what our company needs it to do.

Cons

Only a couple of small interface clarifications would make it even better.

Pros

Its interface feels clean, current and modern and the platform has been reliable throughout use.

Cons

Nothing negative really comes to mind. The service simply works the way it should.

Pros

The time I needed to get an existing line set up for a new employee, the support team was really helpful and knew exactly how to handle it.

Cons

Honestly, I don't have any complaints at this time.

Pros

What I appreciated most was how easy it is to use and the layout feels clean and well organized.

Cons

I'd change is the softphone setup, I'd rather have it as a dedicated app instead of needing to log in through the website every time.

Pros

After a little practice, it becomes pretty easy to use. The interface is clear and easy to read and the website is user friendly for making changes and handling basic tasks. Whenever something does come up, customer service is quick to respond and genuinely helpful.

Cons

An area that can get confusing is the transfer process especially for people who don't use the system every day. It's pretty easy to mix up the Blind and Consultative transfer options and since you can't change the default setting on the website, you have to contact customer service for that. It's mostly a problem in roles where transferring calls around the office is common and you need to introduce the caller first. Another downside is that if the person you're transferring the call to isn't actually at their own phone, you can't simply have them answer from another phone in the office by telling them which line it's on. Instead, you have to park the call at another extension and then hope they know how to retrieve a parked call and neither step is especially easy to figure out.

Pros

When I needed to call a candidate in Germany, my account had to be activated first and the service was up and running within just a few minutes. The whole process was really fast and got me connected without much wait.

Cons

One thing I'd still want improved is better call synchronization with my cell phone. Right now, it's hard to tell whether an incoming call is for business or personal use.

Pros

One of the best parts of MAXvoice is how well it handles setting up and managing multi call phone conferences. Our team can get calls scheduled quickly and it's something we rely on almost every day. It's also very convenient to track usage, review call logs and check other data through the web portal. For remote work, the web softphone has been incredibly useful since employees can place and receive calls just like they're sitting at their office desk, without the extra cost of buying more equipment or the hassle of moving devices back and forth.

Cons

The online help section is too confusing. That said, Vantage's customer service has been very dependable and whenever we call or email, we usually get a fast response and a quick resolution.

Pros

Getting help has been the best part of using this app. Since I'm still fairly new to the service and only use it on and off while working from home, I've had a few questions and some staff changes to deal with. Each time, customer service has been excellent quick to respond, friendly and very helpful.

Cons

At this point, I haven't run into anything I dislike.

Pros

The customer service has been amazing and another big plus is that we can take our phones home while working remotely and they still function exactly like they do in the office.

Cons

Something that could be improved is making changes to the phone display, like extensions since it could be a bit more user friendly. I usually have to reach out to customer service for help with that.