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Overview

MAXvoice is a robust cloud-based communication suite designed for small and mid-sized enterprises to streamline call handling. While the call transfer process can occasionally be unintuitive for new users, its significant cost savings, superior audio quality, and responsive concierge support make it a premier choice for growing contact centers. Overall, MAXvoice’s strategic benefits make it a compelling choice for business communications.

MAXvoice Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting And Analytics

MAXvoice Features

MAXcallcommand Routing

This feature dynamically directs incoming inquiries to the most qualified available agent, ensuring that every caller receives immediate and relevant assistance. By automating distribution based on agent skill sets and real-time availability, it significantly reduces wait times and improves satisfaction.

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Website Interaction Tools

Businesses can transform their websites into interactive entry points by offering visitors instant access to live chat, voice, or video support. This real-time engagement helps convert passive browsing into active customer service opportunities, providing immediate answers to prospective buyers.

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SecretLair Collaboration Suite

This module facilitates internal and external teamwork by allowing users to share screens, exchange documents, and hold video conferences on a single platform. It streamlines workflow efficiency by centralizing essential communication tools, removing the need for multiple third-party applications.

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Unified Mobility Package

The mobility feature allows employees to make and receive calls from their office numbers using any internet-ready device, regardless of their physical location. This ensures business continuity and maintains a professional corporate identity even when staff are working remotely for the day.

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Detailed Performance Reporting

Administrators gain access to comprehensive call data and employee performance indicators via a unified dashboard to guide critical staffing decisions. These insights allow managers to adjust operations fluidly to meet customer demand and optimize the overall efficiency of departments.

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Pros And Cons of MAXvoice

Pros

  • Effortless setup of multi-call telephone conferences

  • Seamless call logging via web portal

  • Invaluable softphone for equipment-free remote work

Cons

  • Counterintuitive tool locations and naming conventions

  • Navigation logic requires specific technical explanations

MAXvoice Reviews

Total 20 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

85%

4

Stars

15%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

KJ
Kevin J.

Non-Profit Organization Management, N/A employees

More than a year

5.0

“solid basic voice service”

Pros

It keeps things fairly basic and honestly that works in its favor.

Cons

There are times I wish it were a bit more powerful in its functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LS
Lisa S.

Automotive, N/A employees

More than a year

5.0

“Great customization options”

Pros

We're really impressed with the customer service. The system is simple to use and offers a lot of customization which makes it fit our needs really well.

Cons

The service has been consistently excellent the whole time and I haven't run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

MR
Marissa R.

Law Practice, N/A employees

More than a year

5.0

“easy to understand features”

Pros

Right away, it felt very user friendly. The functionality is clear and simple to understand and it gives us much more flexibility in the way we manage our calls. My favorite part is the mobile calling feature since it lets office calls forward directly to our cell phones through the app. That helps us avoid missing important calls and it also makes it easier to keep track of how many calls we receive during the day. Another big benefit is being able to answer calls from home which is really helpful on the days we work remotely.

Cons

On the rare occasion that an issue comes up, customer service is always available and handles it quickly and effectively.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Frequently Asked Questions

What level of support does MAXvoice offer?

MAXvoice offers expert support via the ticket system.

Does MAXvoice have a mobile app?

Yes, MAXvoice does offer a dedicated mobile app for iOS and Android users.

Does MAXvoice offer an API?

Yes, MAXvoice does offer an API.

What other apps does MAXvoice integrate with?

It integrates with Microsoft Teams, Salesforce, Sugar CRM and HubSpot.

Who are the typical users of MAXvoice?

Typical users include freelancers, small businesses, and mid-sized enterprises across various professional sectors.

What language does MAXvoice support?

The platform primarily supports English language.

What types of pricing plans does MAXvoice offer?

MAXvoice offers a Basic Plan at $7.50/user/month with a free trial available. Get a detailed MAXvoice cost breakdown tailored to your specific requirements.