MCUBE Extension / PBX
Last Updated
Overview
MCUBE Extension / PBX helps businesses manage calls efficiently with seamless call transfers, forwarding, and customizable routing. While it offers limited integration options, the platform enhances team collaboration and prevents missed calls. It’s ideal for SMEs and large teams seeking reliable, flexible communication management across multiple locations.
MCUBE Extension / PBX Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
MCUBE Extension / PBX Features
Transfer Extension
MCUBE Extension / PBX simplifies call handling through intuitive transfer shortcuts that reduce delays. Agents use star or hash commands to redirect callers instantly to departments or executives, improving accuracy, speeding responses, and ensuring customers reach the right contact without repeated explanations.
Call Forwarding
Call forwarding helps businesses stay responsive by redirecting incoming calls to alternate numbers or devices. It supports peak hours, after-hours coverage, and special schedules, allowing teams to manage workloads more effectively while customers experience uninterrupted communication and timely assistance.
Customizable Call Transfer
Customizable call transfer gives teams control over how calls are handled and delivered. Users can confirm availability, route callers to numbers, voicemails, teams, or automated services, and leave messages confidently, ensuring smooth handoffs and a professional experience for clients every time.
Pros And Cons of MCUBE Extension / PBX
Pros
Transfers calls seamlessly across all company extensions
Provides fully customizable call transfer options
Improves internal communication and team collaboration
Cons
Sometimes calls are misrouted after answering
Forwarding caller numbers can be unreliable sometimes
MCUBE Extension / PBX Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
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1
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Share your experience
Education Management, 500+ employees
Less than a year
“features that boost productivity”
Pros
Using this has been a positive experience overall. The platform comes with a good range of useful features that help simplify daily tasks and boost productivity.
Cons
One thing I liked least about it was the occasional lag in performance especially during peak usage periods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Frequently Asked Questions
What level of support does MCUBE Extension / PBX offer?
MCUBE Extension / PBX offers support through phone, email, online form, live chat, FAQs, and knowledge base.
Does MCUBE Extension / PBX offer an API?
Yes, MCUBE Extension / PBX offers an API.
What other apps does MCUBE Extension / PBX integrate with?
MCUBE Extension / PBX integration details are not specified by its vendor.
What types of pricing plans does MCUBE Extension / PBX offer?
MCUBE Extension / PBX pricing consists of four premium subscription plans, i.e., INR24,000 + GST/year for Plan A, INR36,000 + GST/year for Plan B, INR48,000 + GST/year for Plan C, and INR60,000 + GST/year for Plan D. Get in touch for a personalized MCUBE Extension / PBX cost estimate.
What language does MCUBE Extension / PBX support?
MCUBE Extension / PBX primarily supports the English language.
Does MCUBE Extension / PBX have a mobile app?
No, MCUBE Extension / PBX does not have a mobile app.
Who are the typical users of MCUBE Extension / PBX?
MCUBE Extension / PBX features are used by organizations across multiple industries and sectors, such as real estate, e-commerce, healthcare, tourism, education, hospitality, and footwear.