Neotel
Last Updated
Overview
Neotel is an extensive call center platform that delivers advanced AI call transcriptions and predictive dialers for increased call efficiency. While the platform may offer limited virtual mobile numbers, it provides omnichannel communication support and real-time analytics to maximize agent performance and customer satisfaction.
Neotel Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- CRM Integration
Neotel Features
Robinson List
Neotel provides automatic checks of all outgoing calls against the Robinson List to ensure compliance with consumer protection regulations. It delivers filtered call activities so numbers on the exclusion list are not dialed.
AI Functionalities
The software provides artificial intelligence that automatically transcribes and summarizes call recordings into concise, actionable information. It delivers quick access to call insights without requiring manual listening to entire conversations.
Full Call Recording
The system provides comprehensive recording of all call interactions between agents and customers. It delivers stored audio files that can be downloaded and replayed for review or training purposes.
SMS Campaigns
The platform provides management of bulk SMS campaigns with high contact reach. It delivers messaging tools that enable businesses to send large volumes of text communications efficiently. Neotel also supports broad outreach to customer lists as part of marketing and engagement efforts.
Pros And Cons of Neotel
Pros
Provides AI call transcription and automatic summaries
Delivers predictive and progressive dialers
Supports omnichannel communication
Enables real-time monitoring and whispering
Cons
It may offer limited mailbox detection capabilities
Extensive capabilities may initially overwhelm users
Neotel Reviews
Total 3 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Construction, 11-50 employees
Less than a year
“Great AI upgrade”
Pros
The new AI addition has been amazing. At the company we're really happy with it so far, thanks.
Cons
At the moment we haven't run into any real issues, except that getting used to the control panel took us a bit of time although I guess that's pretty normal for everyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
E-Learning, 101-500 employees
Less than a year
“cost effective choice”
Pros
This tool is affordable and that's easily the biggest advantage of the program.
Cons
It doesn't include mailbox detection and the support could be a bit better.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Information Services, 1-10 employees
More than a year
“excellent value for money”
Pros
Overall, I'm really happy with everything from the customer support to the value for money as well as the wide variety of tools they offer.
Cons
I'd just like it to be simpler to change the virtual forwarding number to another mobile and I also miss having more virtual mobile numbers available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of Neotel?
The typical users of Neotel include businesses like call centers and small to large enterprises.
Does Neotel offer an API?
Yes, Neotel does offer an API.
What other apps does Neotel integrate with?
The software integrates with several customer relationship management (CRM) platforms.
Does Neotel have a mobile app?
No, Neotel does not offer a mobile app.
What language does Neotel support?
Neotel software supports Spanish Language only.
What types of pricing plans does Neotel offer?
The vendor offers customized pricing plans according to different business needs. Get a customized Neotel cost breakdown for your business today.
What level of support does Neotel offer?
Neotel offers support through email, phone number, and form submission.