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Overview
NexTalk revolutionizes accessibility by enabling direct, secure connections for deaf and hard-of-hearing customers. It ensures compliance and privacy, replacing outdated relay services. While it lacks a public API, the platform’s seamless Amazon Connect integration and reduced call times make it an essential investment for inclusive, enterprise-grade customer support.
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Starting Price
Custom
NexTalk Specifications
Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
What Is NexTalk?
NexTalk is a specialized accessibility platform designed to facilitate secure, compliant communication between organizations and individuals who are deaf, hard-of-hearing, or have Limited English Proficiency (LEP). It routes Teletypewriters (TTY) and Real-Time Text (RTT) calls directly to your agents, ensuring conversations remain private and efficient. By validating incoming calls and integrating with existing contact center infrastructure, the platform helps government agencies and healthcare providers meet strict Americans with Disabilities Act (ADA) and Health Insurance Portability and Accountability Act (HIPAA) mandates while significantly reducing call handle times.
NexTalk Pricing
NexTalk Integrations
The software supports integration with multiple systems and platforms, such as Amazon Web Services (AWS).
Who Is NexTalk For?
NexTalk is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial services
- Education
- Municipalities
- Utilities
Is NexTalk Right For You?
If your organization requires strict adherence to federal regulations like the ADA, HIPAA, or Section 508, NexTalk is the superior choice. It offers a level of security that free relay services cannot match. Its standout quality is that always allows TTY calls to be routed through standard ACD queues, ensuring equitable service for all callers. Trusted by major clients like the IRS and AmeriHealth, this solution transforms compliance obligations into a seamless customer experience, making the platform an ideal choice for risk-conscious enterprises.
Are you still not sure about NexTalk and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
NexTalk Features
This feature provides on-demand access to video and audio interpreters for American Sign Language (ASL) and over 200 spoken languages. It eliminates the need for scheduling in-person interpreters, offering instant communication support for hospitals, clinics, and government offices.
SpeechPath utilizes advanced automated speech recognition to provide real-time captioning for hard-of-hearing employees. It transcribes spoken words instantly onto the user's screen, enabling them to read the conversation while speaking for themselves, ensuring privacy and maintaining independence.
This core module validates incoming TTY calls to filter out robocalls and routes legitimate inquiries directly to agents. By converting text to voice placeholders, it allows agents to handle accessibility calls within their standard workflow without third-party relay operators.
NexTalk provides intuitive, effective communication solutions designed to include everyone in the conversation. Leading the charge for greater inclusivity, the platform offers versatile options for deaf, hard-of-hearing, and non-English speaking populations, helping organizations build bridges and make their vision of accessibility a reality.
