Nixxis
Last Updated
Overview
Nixxis is a powerful omnichannel contact center suite built to optimize outbound and inbound communications. While the advanced configuration may require technical expertise, its industry-leading predictive dialer and profit-based routing significantly boost revenue. Overall, Nixxis's focus on operational efficiency makes it a premium choice for growing teams.
Nixxis Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Nixxis Features
Profit-Based Routing Technology
This feature uses advanced algorithms to route interactions based on potential business value rather than just agent availability. By matching high-priority customers with the most capable agents, the system directly increases the probability of successful outcomes and revenue generation. It ensures that your most valuable resources are always assigned to the most critical opportunities.
Multi-Wave Campaign Management
Managers can orchestrate complex, multi-stage outbound campaigns that automatically trigger different communication channels based on customer responses or previous touchpoints. This automation streamlines the sales pipeline by ensuring consistent follow-ups across SMS, email, and voice without manual intervention. It effectively reduces lead leakage and improves the overall efficiency of your marketing efforts.
Omnichannel Contact Interface
The platform centralizes interactions from diverse channels like WhatsApp, social media, and traditional phone calls into one intuitive agent dashboard. This unified view provides a 360-degree perspective of the customer’s history, allowing for more personalized and faster service delivery. It eliminates the need for agents to toggle between different apps, significantly boosting their daily productivity.
Advanced Predictive Dialer
This powerful tool utilizes ten different operating modes to maximize agent talk time while remaining strictly compliant with local telemarketing regulations. The dialer intelligently filters out busy signals and disconnected numbers, ensuring agents spend their time speaking only to live prospects. It is engineered to increase a call center’s reachability by up to 25% compared to standard dialers.
Real-Time Supervision Dashboards
Supervisors gain immediate visibility into agent performance and queue status through customizable dashboards that update every few seconds. The tool includes advanced monitoring features like silent listening and whisper coaching to help managers support their teams during live interactions. These data-driven insights allow for rapid adjustments to staffing or campaign strategies to maintain peak performance levels.
Pros And Cons of Nixxis
Pros
Supports multiple preferred customer communication channels
Single interface improves agent daily efficiency
Reduces need for switching between platforms
Cons
Initial setup is complex and time-consuming
Customization requires highly skilled IT personnel
Nixxis Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Outsourcing/Offshoring, N/A employees
“efficient dialing”
Pros
Dialing works efficiently and the contact workflow can be configured to match different needs.
Cons
The desktop client is fairly heavy to deploy and the user telephony setup has to be installed manually.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Financial Services, N/A employees
“simple to understand”
Pros
Working in the interface has been a really positive experience. Once you get the hang of how everything connects, it becomes quite simple to understand and use. There are plenty of dialer modes and the customization options are impressive. I also really appreciate how campaigns and their activities are laid out because managing them feels very easy once you know where things sit. The reporting side is another strong point, with clear graphical displays and well designed layouts.
Cons
Data management is still the part that trips me up. Even after using it for over a year, I still find that area a bit confusing. I can tell it is extremely powerful but some tasks feel more complicated than they should be. For example, it would be much simpler to deactivate a list of leads by selecting it and unticking a box, instead of having to track down the import sequence and exclude the leads in a way that can affect multiple queues. Because of that, it can still be a daily frustration especially when I get very specific requests. Something as simple as checking how many times a lead has been dialed seems to require exporting the data which feels like a rather long process. Maybe I just need a bit more training.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
What types of pricing plans does Nixxis offer?
The software offers custom pricing to its users. Get a detailed Nixxis cost breakdown tailored to your specific requirements.
Does Nixxis have a mobile app?
No, Nixxis does not offer a dedicated mobile app.
Does Nixxis offer an API?
No, Nixxis does not offer an API.
What level of support does Nixxis offer?
Nixxis offers expert support via email, phone, ticket system and live chat.
What language does Nixxis support?
Nixxis supports various user interface languages including English, French, Italian, and Turkish.
Who are the typical users of Nixxis?
Typical users include insurance, banking, debt collection, telemarketing firms, public administrations, and outsourced call centers.
What other apps does Nixxis integrate with?
Nixxis integrates with Holy Dis, Plug & Tel, Sestek, PCI Pal, MyQM, Speakylink, and Efficy.