Nixxis Reviews

Pros

Dialing works efficiently and the contact workflow can be configured to match different needs.

Cons

The desktop client is fairly heavy to deploy and the user telephony setup has to be installed manually.

Pros

Working in the interface has been a really positive experience. Once you get the hang of how everything connects, it becomes quite simple to understand and use. There are plenty of dialer modes and the customization options are impressive. I also really appreciate how campaigns and their activities are laid out because managing them feels very easy once you know where things sit. The reporting side is another strong point, with clear graphical displays and well designed layouts.

Cons

Data management is still the part that trips me up. Even after using it for over a year, I still find that area a bit confusing. I can tell it is extremely powerful but some tasks feel more complicated than they should be. For example, it would be much simpler to deactivate a list of leads by selecting it and unticking a box, instead of having to track down the import sequence and exclude the leads in a way that can affect multiple queues. Because of that, it can still be a daily frustration especially when I get very specific requests. Something as simple as checking how many times a lead has been dialed seems to require exporting the data which feels like a rather long process. Maybe I just need a bit more training.