NUACOM Reviews

Pros

The team is fantastic. Sales did an excellent job setting me up. I spoke to them at 5 PM, and by 10 AM the next morning, I was up and running. Support was great with a complimentary onboarding call to guide me through the phone system and help set up my IVR. The porting team was flawless, transferring my numbers from three systems without any issues. They answer calls promptly and you're always assisted by knowledgeable staff (tech team). Nuacom is possibly my favorite thing about 2020, thanks for making a challenging year in business much easier!

Cons

I have no cons, this service and product are excellent.

Pros

It seemed to have good reviews and looked promising on paper.

Cons

I couldn't even start the trial because it wouldn't accept my email address.

Pros

We've been using Nuacom for about three years and we didn't realize initially what a huge impact it would have on our business. We were hesitant about moving away from the big providers but now we're thrilled we did! Costs have gone down, communication has improved and the reporting and insights we have about incoming calls and data has significantly improved how we operate. I can honestly say that our business wouldn't be running as efficiently without this system.

Cons

There are very few cons honestly. It has improved a lot in ease of use over the years compared to the initial version, which was a bit harder to navigate and had fewer features.

Pros

I think it has excellent call quality with significant cost savings.

Cons

Sometimes, I need to restart my desk phone. This is one concern I have

Pros

We can handle multiple calls simultaneously, ensuring we never miss a customer. Having access to a call record is very convenient, and it's easy to check messages and forward calls to mobile phones. As floral designers, the handsfree speakers are essential�this means we don't have to stop what we're working on to answer the phone.

Cons

It's a bit overwhelming for me to learn all the available setting options.

Pros

Moving our system across was seamless with no interruptions or issues.

Cons

I haven't come across anything I dislike yet.

Pros

It was easy to set up and provides much more insight into our customers than traditional phone systems. We never miss a call now.

Cons

It's more expensive than a regular phone but I think the additional features make it worth the extra cost.

Pros

The setup was easy due to strong onboarding and customer service. It integrates with several tools we use for sales and support, offers powerful reporting metrics, regularly adds new features and is very cost-effective.

Cons

No major issues to report. The only thing was setting up an office in Poland which required us to choose a separate VOIP partner for that location.

Pros

The ability to go back and retrieve important information when needed and store it for future reference, is invaluable.

Cons

I have no complaints about the software so far.

Pros

The level of support and the technical expertise of the team are outstanding. The support staff are actual tech experts.

Cons

There's not much I dislike. There are some features I'd like to have but I haven't had the chance to request them yet.

Pros

Flexibility, ease of use, free calls and full control from my PC are some of the features I like in it.

Cons

Nothing to dislike.

Pros

I like the excellent cost savings and customer support, with easily accessible helplines.

Cons

We had some broadband issues in the beginning.

Pros

The marketing features are fantastic and the ability to record conversations for our training purposes is extremely helpful.

Cons

I regret not discovering Nuacom years ago.

Pros

Their service is efficient and the support is top-notch.

Cons

There's nothing to complain about. All the service and support we need is available when required.

Pros

The interactive voice features and call playback are incredibly useful for small businesses.

Cons

I haven't had any complaints so far and I've had little reason to contact tech support!

Pros

The system is easy to use and the cords don't get tangled like with other systems. The volume is easy to adjust and the voicemail setup and playback are excellent. These are a few things I like the most.

Cons

Nothing really! it has some features we don't even use.

Pros

It makes your business look bigger than it is to the customers.

Cons

Overall I'm satisfied with the product, no complaints.

Pros

When voice messages are left, I receive an email with an attachment containing the message.

Cons

There's a slight delay when I'm making a call and it takes a little longer to connect.

Pros

The backend is extremely userfriendly, offering almost complete control over every aspect of the system without the need to contact support.

Cons

Unfortunately we weren't able to completely remove our old phone provider because our business number was tied to our broadband line. But this isn't the company's fault.

Pros

The ease of use and the ability to customize the system to meet our needs.

Cons

I'm still trying to figure out how to remove users.