Last Updated
Overview
NUACOM delivers optimized business communication with innovative cloud phone system solutions. The software enhances connectivity, efficiency, and customer experiences. While internet dependency may cause occasional disruptions, it consistently provides high-quality call performance with stable connectivity. Moreover, NUACOM supports AI-enabled tools for smart insights to drive better sales and support.
NUACOM Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
NUACOM Features
Smart Call Transfer
NAUCOM efficiently routes incoming calls to the right agent or department. This feature improves response times, enhances customer satisfaction, and streamlines internal communication for optimized service and productivity.
IVR PAY
It provides convenience and security for payment processing on multiple channels with an omnichannel approach. It automates payment structures by activating payment flows across different departments. The software also secures tokenized card details and complies with PCI-DSS.
Call Conferencing Room
The solution enables real-time conversations, idea sharing, and collaboration with participants from various locations. It also features muting, chat, and recording options. Accessible on any device, NUACOM enhances communication and streamlines virtual meetings.
Time-based Call Routing
The software directs calls based on specific periods, enabling organizations to match operational hours. NUACOM ensures efficient call handling, improves customer service, and optimizes resource allocation for seamless availability.
SSO – Single Sign On
With corporate credentials, users can access NUACOM seamlessly without requiring IT support to recover their passwords. Its centralized authentication method offers secure service access from any device, helping to lower IT costs.
Pros And Cons of NUACOM
Pros
Excellent marketing facilities and conversation recording for training
High-quality call service
Interactive voice features and call playback useful for small businesses
Easy customization and user-friendly interface
Cons
Complexity in configuring call routing, according to some software users
Reliance on support to restore previous call flow, despite portal access
NUACOM Reviews
Total 20 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars95%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars5%
Share your experience
Nick
IT, 1-10 employees
Less than 6 months
“Top-tier business-level service provider”
Pros
The team is fantastic. Sales did an excellent job setting me up. I spoke to them at 5 PM, and by 10 AM the next morning, I was up and running. Support was great with a complimentary onboarding call to guide me through the phone system and help set up my IVR. The porting team was flawless, transferring my numbers from three systems without any issues. They answer calls promptly and you're always assisted by knowledgeable staff (tech team). Nuacom is possibly my favorite thing about 2020, thanks for making a challenging year in business much easier!
Cons
I have no cons, this service and product are excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, 500+ employees
Free Trial
“Unable to start a trial”
Pros
It seemed to have good reviews and looked promising on paper.
Cons
I couldn't even start the trial because it wouldn't accept my email address.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Liam
IT, 1-10 employees
Free Trial
“Nuacom has greatly improved our business”
Pros
We've been using Nuacom for about three years and we didn't realize initially what a huge impact it would have on our business. We were hesitant about moving away from the big providers but now we're thrilled we did! Costs have gone down, communication has improved and the reporting and insights we have about incoming calls and data has significantly improved how we operate. I can honestly say that our business wouldn't be running as efficiently without this system.
Cons
There are very few cons honestly. It has improved a lot in ease of use over the years compared to the initial version, which was a bit harder to navigate and had fewer features.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does NUACOM offer an API?
Yes, NUACOM provides API access.
What language does NUACOM support?
NUACOM supports French, English, Dutch, German, Spanish, and Portuguese.
What other apps does NUACOM integrate with?
NUACOM integrates with several applications, such as Salesforce, Drip, HubSpot, Zoho CRM, and Woodpecker.
What types of pricing plans does NUACOM offer?
NUACOM pricing varies by different subscription models, starting at $9.99/user/month. Users can request a custom quote for the NUACOM cost estimate.
Who are the typical users of NUACOM?
NUACOM benefits financial services, healthcare, real estate, retail and e-commerce, and hotels and hospitality industries.
What level of support does NUACOM offer?
NUACOM provides support through phone, email, a knowledge base, FAQs/forums, and ticket openings.