“affordable platform”

Pros

Getting everything up and running was quick. The system itself was inexpensive and the monthly service fee is also quite low.

Cons

I haven't run into any issues. Everything worked exactly as expected without any problems.

“quick setup process”

Pros

It was very simple to get started with and the setup process went really well. The overall functionality has been excellent.

Cons

The phone I picked runs on Wi Fi so there's a downside when the Wi Fi goes out. Every now and then, calls can also sound a little fuzzy at random times. It doesn't happen often though and it usually clears up on its own or gets better right away if we hang up and redial.

“helped me save money”

Pros

Customer service has been very good and it's helped me save money.

Cons

Every now and then I hear echoes or run into a poor connection although I'm not sure that's actually Ooma's fault.

“quick feature changes”

Pros

The app has been really good to use and I can update certain features right away without any trouble.

Cons

At times the app can be a bit confusing to navigate. The voicemail system is excellent though.

“very simple to use”

Pros

Compared with other options on the market, the monthly price is quite affordable and the system is simple to use.

Cons

The equipment costs a lot upfront so that initial investment made me hesitate before deciding to go with this.

“24/7 service is excellent”

Pros

Pricing fit our budget, the number transfer happened quickly and having 24/7 service has been a big plus.

Cons

One downside is the lack of a referral commission and overall they're still missing quite a few features.

“crystal clear calls”

Pros

Packed with features for a very affordable price and the call quality has been consistently excellent. On the rare occasion support is needed, the help is reliable and very good.

Cons

Honestly, it's difficult to come up with anything I dislike because nothing has really been an issue.

“Spam calls completely gone”

Pros

Running a one person business means I do very little phone communication but a few years back I was getting buried in spam and junk calls. Moving to this app let me set up a call flow where people have to press a few buttons before reaching me and that completely cut out the spam and robocalls. It has saved me hours of lost productivity and made a big difference for my business.

Cons

If I had to point out one downside, it would be the desktop app. I honestly don't remember exactly what bothered me about it but I ended up uninstalling it. That said, I use the web app instead and it works perfectly fine for what I need.

“handy for remote teams”

Pros

Works really well for a small team in a remote work setup and it's simple to manage and use on a daily basis.

Cons

Some functions can be a bit difficult to figure out at first.

“reliable calling every day”

Pros

Throughout the day, I rely on Ooma to take calls, forward them to my cell and return calls from the app while still using my office number. The call quality has been excellent and everything works exactly the way I need it to.

Cons

I don't have any complaints right now.

“constantly improving tools”

Pros

It's really nice to see them consistently updating the features based on what customers actually need.

Cons

The desktop and mobile apps could be a bit more advanced and I'd also want the virtual assistant to transfer calls to a different number when that option is chosen.

“flexible VoIP”

Pros

The VOIP setup has been a really strong part of the service for us. We especially appreciate getting voicemail transcriptions sent straight to our email inboxes. The menu options are useful and updating our office availability or business hours is very convenient. The calendar feature is also a big help because we can quickly make changes for holidays or weather related closures. Another thing we're happy about is how portable the whole system is since we're relocating our office, we can simply bring everything with us and keep the same numbers. The call register has also been valuable when we need to look back at incoming or outgoing numbers.

Cons

Only real issue comes up during electrical outages since the in office system goes down. That said, calls still forward to our cell phones so we're still able to keep business going. The fax setup was also a bit awkward to figure out at first but once it's configured, it works well enough.

“Easy to figure out”

Pros

Honestly, getting away from AT&T completely has been a big plus and the system is easy to use.

Cons

The only downside I've run into is that when I transfer a call to a mobile number, I can't see which number is calling.

“remote office freedom”

Pros

Working from another state feels almost the same as being right there in the office. I'm still able to send things to the printer, make and take phone calls and have calls transferred to me from the office without it disrupting my day.

Cons

At the start, we ran into a few problems with voicemail and getting that fixed was frustrating. There were also early issues with call forwarding so we had to contact support pretty often. Thankfully, those problems have since been resolved.

“setting everything up was simple”

Pros

Getting everything up and running was simple and managing it day to day was just as easy. It also scaled well for us whenever we brought new people on board.

Cons

Sometimes, our internet connection struggled to keep up with the volume of traffic.

“handy for business use”

Pros

It's been really convenient and useful, whether for business needs or other purposes.

Cons

There really isn't anything I dislike about it. I'm happy with everything it offers.

“access anywhere with no hassle”

Pros

Using it has been going really well and being able to access it from anywhere is a big plus.

Cons

Nothing comes to mind.

“helpful support for my business”

Pros

Even without being very tech savvy, I was able to use it to create real value for my business. Whenever I needed assistance, the support team was very helpful.

Cons

When issues came up, resolving them sometimes took longer than I expected.

“Excellent value”

Pros

Everything has been working really well. The features you get for the price are excellent and the support team has been fantastic whenever needed.

Cons

I don't have any complaints. It does exactly what it's supposed to do.

“everything we need in one place”

Pros

Having everything in one service has been really convenient and I was even able to add a fax line too.

Cons

The signal does get interfered with once in a while.