Ooma Office

“billing credits never honored”

Pros

The system itself worked well in terms of functionality, convenience and overall user friendliness. Setting it up was fairly simple and their team was helpful when it came to answering questions and explaining features.

Cons

The biggest problem was billing. When I asked for a credit because of their mistake, they issued it and then charged the exact same amount again the next day. Canceling was just as frustrating. They said the service would be canceled but nothing was actually done, I was billed for another month and they refused to apply any credit to the account.

“Outdated setup”

Pros

Price wise, it felt like a solid value overall. We had previously used another internet phone provider that turned into a nightmare, with constant outages costing us tens of thousands in missed opportunities so reliability was a big concern going in. This ended up being very dependable, with very few outages the entire time we used it. Their support team is also fairly accessible although sometimes you need to hang up and call again because not every representative seems to know what they're doing.

Cons

On the downside, the phones themselves are pretty basic and ultimately were not a good match for what we needed even though I had been very clear about the features I was looking for. I had to figure out the closest fit through trial and error since there really wasn't anyone available to properly guide that process. The exchange policy is at least helpful. The dashboard also feels outdated so setting up a new phone takes more time and effort than it should. There was also no integrated SMS or at least not when we were using it.

“better for running multiple phone lines”

Pros

Compared with my local phone company, it has been a much better value for running multiple phone lines. Their portal makes managing everything pretty easy and the features are quite customizable. It also doesn't take much time to learn how to use the portal and get the account set up.

Cons

Something that still feels overpriced is paying the full $20 for a line that's only being used for a fax machine and doesn't need any of the extra calling features.