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Overview
Optus Loop centralizes business calling, messaging, and video communication in a cloud-based system built for modern teams. It supports hybrid work and scalable growth across devices. However, customer support times may vary during peak hours. Nonetheless, its unified approach simplifies communication and reduces dependence on traditional phone systems.
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Starting Price
Custom
Optus Loop Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Call Routing
What Is Optus Loop?
Optus Loop is a cloud-based business phone and unified communications platform designed for Australian small to mid-sized organizations. Accessible through desk phones, desktop applications, and mobile devices, it centralizes business communications in a single system. The software offers features such as cloud calling, auto attendant, team messaging, and video meetings, among others.
Optus Loop helps businesses modernize their phone systems, support hybrid work, and improve call handling without relying on on-premise PBX hardware, enabling scalable, flexible, and location-independent communication.
Optus Loop Pricing
Disclaimer: The pricing is subject to change.
Optus Loop Integrations
Who Is Optus Loop For?
Optus Loop software serves a wide range of industries and sectors, including:
- Telecommunications
- Cloud communications
- Unified communications
- Business phone systems
- VoIP services
- Contact center solutions
- Enterprise communications
Is Optus Loop Right For You?
Are you looking for a modern cloud phone and unified communications solution that centralizes business calling, messaging, and collaboration? Optus Loop helps address inefficiencies in traditional phone systems and supports hybrid work communication challenges by unifying voice and team communication across devices.
In terms of security and scalability, Optus Loop supports encrypted communications and scalable user management across growing teams with flexible device support.
Still not sure if Optus Loop is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Optus Loop Features
Call Management
Optus Loop features cloud calling and intelligent call control, enabling users to route calls, manage queues, and handle inbound/outbound communication seamlessly. This enhances responsiveness and ensures callers reach the right person quickly, improving customer satisfaction and operational flow.
Auto Attendant And Personalized Routing
The platform includes a virtual receptionist with an auto attendant, which greets and directs callers based on custom rules. This reduces manual effort, delivers a professional greeting, and accelerates call distribution without staff intervention.
Presence Status
Optus Loop delivers unified messaging and presence indicators, allowing employees to see availability, chat in real time, and maintain collaboration across devices. This feature promotes team coordination and reduces communication delays.
Video Conferencing And Collaboration
The solution supports video conferencing with screen and file sharing, enabling remote teams to hold meetings and collaborate visually. This fosters engagement and supports hybrid workflows by connecting dispersed stakeholders.
Pros And Cons of Optus Loop
Pros
Centralizes business communications across multiple devices
Improves collaboration for hybrid and remote teams
Reduces reliance on traditional phone systems
Cons
Software interface may seem dated and require updates
Support documentation may not cover all scenarios
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Frequently Asked Questions
What types of pricing plans does Optus Loop offer?
Optus Loop pricing follows a custom-quote model. Request a custom Optus Loop price quotation.
Does Optus Loop offer an API?
Yes, Optus Loop provides API access.
What other apps does Optus Loop integrate with?
No third-party integrations are listed.
What language does Optus Loop support?
Optus Loop supports the English language.
Who are the typical users of Optus Loop?
Optus Loop serves a wide range of sectors, including telecommunications, cloud communications, unified communications, business phone systems, VoIP services, contact center solutions, and enterprise communications.
Does Optus Loop have a mobile app?
No, Optus Loop does not have a mobile app.
What level of support does Optus Loop offer?
Optus Loop provides support via phone.