Optus Loop
Last Updated
Overview
Optus Loop centralizes business calling, messaging, and video communication in a cloud-based system built for modern teams. It supports hybrid work and scalable growth across devices. However, customer support times may vary during peak hours. Nonetheless, its unified approach simplifies communication and reduces dependence on traditional phone systems.
Optus Loop Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Call Routing
Optus Loop Features
Call Management
Optus Loop features cloud calling and intelligent call control, enabling users to route calls, manage queues, and handle inbound/outbound communication seamlessly. This enhances responsiveness and ensures callers reach the right person quickly, improving customer satisfaction and operational flow.
Auto Attendant And Personalized Routing
The platform includes a virtual receptionist with an auto attendant, which greets and directs callers based on custom rules. This reduces manual effort, delivers a professional greeting, and accelerates call distribution without staff intervention.
Presence Status
Optus Loop delivers unified messaging and presence indicators, allowing employees to see availability, chat in real time, and maintain collaboration across devices. This feature promotes team coordination and reduces communication delays.
Video Conferencing And Collaboration
The solution supports video conferencing with screen and file sharing, enabling remote teams to hold meetings and collaborate visually. This fosters engagement and supports hybrid workflows by connecting dispersed stakeholders.
Pros And Cons of Optus Loop
Pros
Centralizes business communications across multiple devices
Improves collaboration for hybrid and remote teams
Reduces reliance on traditional phone systems
Cons
Software interface may seem dated and require updates
Support documentation may not cover all scenarios
Optus Loop Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Manufacturing, 51-100 employees
“excellent coverage”
Pros
Reliable coverage and solid integration have made a real difference and the bundle deals add even more value.
Cons
Honestly, there wasn't anything to fault with the service. It was outstanding and the only reason for switching was financial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Small Business, 11-50 employees
“handy file sharing capabilites”
Pros
It makes video calls, chats and file sharing really convenient to access and use.
Cons
It would be better if it could connect more easily with a wider range of devices, not just the ones that use Yealink.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What other apps does Optus Loop integrate with?
No third-party integrations are listed.
Who are the typical users of Optus Loop?
Optus Loop serves a wide range of sectors, including telecommunications, cloud communications, unified communications, business phone systems, VoIP services, contact center solutions, and enterprise communications.
What types of pricing plans does Optus Loop offer?
Optus Loop pricing follows a custom-quote model. Request a custom Optus Loop price quotation.
Does Optus Loop offer an API?
Yes, Optus Loop provides API access.
What language does Optus Loop support?
Optus Loop supports the English language.
What level of support does Optus Loop offer?
Optus Loop provides support via phone.
Does Optus Loop have a mobile app?
No, Optus Loop does not have a mobile app.