Oration Reviews

Pros

New features and enhancements are released regularly and that ongoing development keeps making the platform more easy to use. Being able to configure the settings to suit the business and clearly see the customer experience as they interact with the platform brings a lot of value to our operation.

Cons

The built in reporting still feels a bit limited especially when it comes to customizing it to specific business needs. Because of that, we still rely on our engagement platform to monitor some of our regular calling outcomes. That said, updates and improvements are happening all the time so I expect this area to be addressed soon.