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Overview
Oration helps contact centers route calls efficiently with AI speech recognition, intent detection, and intelligent call routing. While reporting insights can be improved, its cloud plug-in efficiently runs over existing infrastructure. Overall, it is suitable for contact centers of any size focused on faster resolutions.
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Starting Price
Custom
Oration Specifications
- Interactive Voice Response (IVR)
- Call Reporting And Analytics
- Call Routing
- Call Recording
What Is Oration?
Oration by Convai is a cloud-based call routing software designed for contact centers of varying sizes. It enables business users, rather than IT teams, to build, manage, and adjust telephone-based customer journeys using natural language interactions. The software uses speech recognition and AI language interpretation to identify caller intent and route calls appropriately.
Oration operates as a plug-in over existing infrastructure, helping contact centers reduce handling times, support self-service scenarios, and better prepare agents before calls are answered.
Oration Pricing
Oration Integrations
The software integrates with various platforms, such as:
- Salesforce
- Amazon Connect software
- Genesys Messenger
Who Is Oration For?
Oration is ideal for a wide range of industries and sectors, including:
- Finance
- Retail
- Healthcare
- Electronics
Is Oration Right For You?
If you’re a contact center working to improve customer experience and reach faster resolutions without major upfront infrastructure work, Oration can be a fit, especially when business users manage telephone journeys rather than IT teams.
Oration operates as a cloud call routing plug-in over existing technology infrastructure and uses AI to interpret caller intent, which can reduce average handling time and deflect unnecessary calls. It is backed by international security standards like ISO27001 and regular SOC 2 Type II audits. If these priorities match your operations, Oration is likely suitable.
Still doubtful if Oration software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Oration Features
Advanced Speech Recognition
This feature interprets natural spoken language and converts it into text for routing. It supports applying caller intents and extracting key information from responses. Teams can use this output to classify calls more consistently and maintain a natural conversational approach during phone interactions today overall.
Intelligent Call Routing
The software matches large volumes of incoming calls to the right outcome every time. It relies on interpreted caller intent to direct queries quickly and consistently. Contact centers can reduce misrouted conversations and limit transfers by sending callers to the most appropriate destination first.
Contact Center Agent View
The platform shows agents what a caller has said before pickup. It helps staff resolve queries without asking customers to repeat information. Teams can start conversations with a clearer context, which supports faster handling and more consistent outcomes for callers across busy service lines during daily operations.
Graphical User Interface Dashboard
This capability lets contact centers build and manage different customer journeys in one interface. It also generates insightful reports across the call routing solution. Administrators can oversee conversation paths and review outcomes, supporting ongoing adjustments to how callers move through automated and agent-led flows effectively.
Automated KYC Verification
This feature automates identity questions and confirmations without agent involvement. It supports verifying callers through automated steps and can connect with Voice Verification technology to match a stored voiceprint. Contact centers can shorten verification of conversations and keep callers moving toward the right outcome faster overall.
Pros And Cons of Oration
Pros
Caller context reduces repeat questions
Responsive and helpful customer support
Fewer transfers and caller frustration
Cons
Out-of-box reporting lacks depth
Interface may feel complex initially
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Frequently Asked Questions
Does Oration offer an API?
Yes, Oration offers an API.
Who are the typical users of Oration?
Oration features are used by organizations across a wide range of industries and sectors, including healthcare, finance, and retail.
Does Oration have a mobile app?
No, Oration does not offer a dedicated mobile app.
What level of support does Oration offer?
Oration offers support through email and an online contact form.
What language does Oration support?
Oration primarily supports the English language.
What types of pricing plans does Oration offer?
Oration price is custom based, tailored to the organization’s specific requirements. Get a detailed Oration cost breakdown tailored to your specific requirements.
What other apps does Oration integrate with?
Oration integrates with platforms like Salesforce, Amazon Connect, and Genesys Messenger.