PanTerra Streams Reviews

Pros

Honestly, there's nothing positive I can say about this company. They misrepresent what their application can actually do and it feels like they take advantage of new business owners.

Cons

If there were a way to rate this a 10, I would. The only decent part is that the support team is friendly and genuinely tries to help but there's only so much they can do when the technology is this outdated and simply doesn't work.

Pros

Calls stay clear on the phones without random interruptions and the voicemail works really well especially with messages being sent to email.

Cons

Support has been the frustrating part. Nobody seems to answer the phone and while it's simple enough to leave a message, I never get a callback or any real answers. I'm also trying to return some rented equipment but I still haven't been given an address to ship it to and the billing just keeps continuing.

Pros

I used it for my English classes and ran into very few issues the whole time. It was simple to use and the sound quality was really good.

Cons

During the time we tested it, I didn't notice any real problems. I assume the only reason we didn't continue with it was the price.

Pros

Sharing and storing files is very user friendly which makes the platform really comfortable to use on a daily basis.

Cons

The part I like the least would be the pricing since their rates feel a bit high.

Pros

Features like the cloud storage options, better accessibility, real time sync and a mobile app that's user friendly and simple to navigate have been the biggest highlights.

Cons

At first, the interface feels a bit awkward and could definitely use some improvement. Customer support is also somewhat slow to respond but once they do get back to you, the help they provide is above par.

Pros

It works really well for communication and conferencing especially in a cloud based work setup.

Cons

It helps me share information more effectively and collaborate better with my team.

Pros

Having the ability to forward calls and access everything from anywhere has been really convenient and the mobile app is simple to use and works well.

Cons

I haven't run into any problems yet and overall we've been very happy with it.

Pros

Being able to forward calls has made it much simpler to stay connected even when I'm away from the office. The call quality is clear, calls can be recorded and retrieving messages is very convenient.

Cons

The only downside I've noticed is that customer service can be a bit slow at times but aside from that, I've had a very positive experience with the service.

Pros

Between the competitive seat pricing, the different seat options and the number of features included, PanTerra has continued to deliver a lot of value. I've been using it for nearly 15 years and even though other vendors have reached out over time, none of them have been able to offer more than what PanTerra does.

Cons

Customer communication could be better especially when it comes to keeping users informed about newly added features. We do get emails about maintenance updates but beyond that, there usually isn't much shared.

Pros

It's honestly a little intimidating how much this platform can do. There's a huge range of functionality packed into it and that really speaks to how capable the product is.

Cons

It's an excellent product overall but it feels better suited to larger businesses and bigger teams than the kind of environment I work in.

Pros

One of the biggest highlights has been the customer service. Whenever I call about account add ons or technical support, I can reach a real person right away without sitting on hold. The platform includes all the features and capabilities you'd expect from the larger, better known providers but with customizable plans and a sales team that really understands VoIP technology. They also assign an expert onboarding team to help get everything set up and to answer questions during those first few weeks. Another plus is that they actually own the technology they use which isn't the case with some of the more recognized competitors.

Cons

Only downside is that there aren't any plans with international dialing included. The international rates are quite reasonable but if your business regularly calls numbers outside the US or Canada, the cost can start to add up over time.