PanTerra Streams
Last Updated
Overview
PanTerra Streams features a call center module that allows agents to be deployed globally and supports intelligent routing. It also provides detailed reports on agent performance to improve customer interactions. Initial setup can take coordination, but its AI receptionist, blended calling, and analytics make it a compelling choice for distributed teams and multi-location enterprises.
Overall Rating
Based on 11 users reviews
4.4
Rating Distribution
Positive
91%
Neutral
0%
Negative
9%
Starting Price
$24.95
per user per month
PanTerra Streams Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
PanTerra Streams Features
AI Receptionist and Call Routing
The Luna AI receptionist acts as a conversational assistant that automatically answers and routes incoming calls based on customer intent. This feature significantly improves operational response speeds without manual intervention while using a tone that aligns with your brand’s voice.
Contact Center AI
PanTerra Streams features a contact center AI module that utilizes AI-based agent assistance to suggest the next best actions during live customer interactions. It optimizes every touchpoint with call summaries, fosters omnichannel engagement, and transforms the customer experience with real-time sentiment analysis.
Video Conferencing And Webinars
The platform supports secure video meetings and webinars for up to 1,000 participants with no extra charge for webinar functionality. It includes advanced features like multi-factor authentication and background replacement, enabling professional collaboration across distributed teams and external partners.
Team Messaging And Collaboration
Unlimited persistent team rooms allow employees and customers to share content, audio, and video in a single secure space. This functionality streamlines internal communication by eliminating long email chains and ensuring all project-related documents are accessible in one central hub.
SMS
Businesses can send and receive text messages directly through the desktop or mobile app to maintain constant customer engagement. This multi-channel approach allows for timely updates and personalized service. It enriches communication options beyond voice and improves customer reach and responsiveness.
Pros And Cons of PanTerra Streams
Pros
Secure HIPAA-compliant file sync sharing
Seamless transitions between mobile and desktop
Flexible supervisory modes for agent coaching
Cons
System labels can be confusing initially
The mobile app lacks an intuitive design
PanTerra Streams Reviews
Total 11 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars27%
3
Stars0%
2
Stars0%
1
Stars9%
Share your experience
Staffing and Recruiting, 11-50 employees
Less than a year
“outdated tech that doesn't work”
Pros
Honestly, there's nothing positive I can say about this company. They misrepresent what their application can actually do and it feels like they take advantage of new business owners.
Cons
If there were a way to rate this a 10, I would. The only decent part is that the support team is friendly and genuinely tries to help but there's only so much they can do when the technology is this outdated and simply doesn't work.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
1
Functionality
2
Non-Profit Organization Management, 1-10 employees
More than a year
“reliable voicemail feature”
Pros
Calls stay clear on the phones without random interruptions and the voicemail works really well especially with messages being sent to email.
Cons
Support has been the frustrating part. Nobody seems to answer the phone and while it's simple enough to leave a message, I never get a callback or any real answers. I'm also trying to return some rented equipment but I still haven't been given an address to ship it to and the billing just keeps continuing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Telecommunications, 51-100 employees
Free Trial
“clear audio for classes”
Pros
I used it for my English classes and ran into very few issues the whole time. It was simple to use and the sound quality was really good.
Cons
During the time we tested it, I didn't notice any real problems. I assume the only reason we didn't continue with it was the price.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Frequently Asked Questions
Does PanTerra Streams offer an API?
Yes, PanTerra Streams provides APIs for integration with CRM and telephony workflows.
What other apps does PanTerra Streams integrate with?
PanTerra Streams integrates with Outlook, Salesforce, Zoho, MS Teams, and Freshdesk.
What level of support does PanTerra Streams offer?
It offers support via call, email, live chat, and comprehensive virtual training.
What language does PanTerra Streams support?
PanTerra Streams is primarily available in English.
What types of pricing plans does PanTerra Streams offer?
PanTerra Streams offers three-tiered plans, including Business Plus, Professional, Call Center, and a custom contact center plan. Request a personalized PanTerra Streams pricing quote for your business.
Who are the typical users of PanTerra Streams?
Typical users include healthcare, government, financial, and technology teams requiring unified communications.
Does PanTerra Streams have a mobile app?
Yes, PanTerra Streams includes iOS and Android mobile applications.