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Overview
Parlance modernizes switchboard operations using conversational AI, allowing callers to speak naturally to connect with departments or patients. It eases operator workloads and reduces abandonment rates significantly. Although implementation requires complex initial directory setup, its industry-leading voice accuracy ensures reliable patient access for large health systems.
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Starting Price
Custom
Parlance Specifications
Interactive Voice Response (IVR)
Call Routing
Call Transfer and Conferencing
Call Reporting and Analytics
What Is Parlance?
Parlance software is a conversational AI platform designed to modernize switchboard operations for large healthcare systems and enterprises. It replaces rigid phone trees with natural language understanding, enabling callers to reach departments or patients by speaking freely. By offloading routine transfers from switchboard operators, the solution reduces caller hold times and operational costs while maintaining accurate, managed directories for complex organizations. It effectively streamlines patient access.
Parlance Pricing
Parlance Integrations
Who Is Parlance For?
Parlance is ideal for a wide range of industries and sectors, including:
- Healthcare
- Higher education
- Large enterprises
Is Parlance Right For You?
If your organization struggles with high operator burnout, soaring call abandonment rates, or outdated phone directories, Parlance offers a compelling solution. Its standout feature is the Managed Service model, where Parlance staff actively maintain your directory data to ensure accuracy. This makes it the best fit for complex health systems needing to improve the "Digital Front Door" without hiring more staff. It ensures patients connect quickly and easily.
Still doubtful if Parlance is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Parlance Features
This feature replaces complex phone trees with natural language understanding, allowing callers to speak freely to connect. It eliminates the frustration of keypad menus, significantly reducing hold times and improving the initial patient experience at the digital front door by ensuring rapid, accurate connections.
Designed for contact centers, this tool authenticates callers and handles routine inquiries like appointment confirmations or prescription refills automatically. By offloading these repetitive tasks, it frees live agents to handle complex, empathetic interactions that require human judgment, effectively reducing overall agent churn and burnout.
This integration links the telephony system directly to the electronic health record (EHR) to automate transfers to patient rooms. Family members can speak a patient's name and be connected immediately, bypassing the switchboard operator entirely while adhering to strict privacy rules regarding patient status.
Unlike standard software where IT must update extensions, Parlance provides a team of analysts to manage your directory. They continuously tune phonetic pronunciations and update staff changes, ensuring the system evolves with your organization and maintains high connection accuracy rates without burdening internal staff.
The platform provides a comprehensive dashboard offering visibility into call volume, caller intent, and system performance. These insights help leadership identify bottlenecks in patient access and measure the return on investment regarding operator offload and successful self-service connections, driving better operational decisions.
