PiPcall Reviews

Pros

Right from the start, this app matched our requirements completely. The visibility it gives us into outbound sales activity has been really valuable, not just for encouraging a healthy sense of competition across the team but also for supporting how we shape and carry out our sales strategy. It's also very user friendly and fitting it into our existing business processes took very little effort.

Cons

If I had to point to one area for improvement, it would be the dashboard reporting side. It would be much better if there were more customization options and if the reporting tool could be fully automated so reports could be set up in advance and sent out automatically at different intervals chosen by the administrator. The reports you need can still be pulled from the system but at the moment that part is manual.

Pros

Switching over my old numbers was hassle free because PiPcall took care of pulling them in from multiple sources for me. After dealing with a very unreliable provider before, it's been a huge improvement to have a personal, attentive service that answers emails and phone calls promptly.

Cons

I honestly don't have any complaints. I've been really impressed and have already recommended the service to many of my own clients.

Pros

It was inexpensive which suited me since I wasn't looking for anything too advanced.

Cons

The service was poor and the app felt extremely basic. Anything beyond the absolute minimum seemed unnecessarily difficult. Nothing ever appeared updated on the account so I had to keep emailing customer service just to confirm things because I couldn't verify anything myself. Pretty much everything I needed came down to being told to just trust them.

Pros

Whenever we run into an issue, the company resolves it right away which is a big plus for a small business. Our team also finds the software very simple to use.

Cons

One downside is that it doesn't support other voice recording formats.

Pros

Using it has been really simple and I haven't run into any service problems at all so it feels completely dependable.

Cons

After using the system for a year, I still haven't come across anything to complain about.

Pros

This softphone app fits our business needs really well and its great for daily use.

Cons

Getting it installed can be a bit tricky at times.

Pros

One of the best parts is the GSM call routing which gives call quality that's even better than top VOIP connections. The team was also more than willing to set everything up to match my exact requirements and they made time on short notice to jump on multiple calls with me. Nothing ever felt like too much trouble.

Cons

There are a couple of features I'd still like to see available in the app but everything I mentioned was either already in the pipeline or dealt with right away. I also ran into a small issue when importing contacts but the team responded quickly and got it sorted for me.

Pros

Having a second number on my phone was really convenient since I didn't need to carry another device or spend money on a dual SIM phone.

Cons

The app was pretty glitchy and didn't perform well especially on a phone running an older version of Android. When calls came in from saved contacts, it would often remove those contacts from my list.

Pros

It gives the business a visible landline presence even when the office usually isn't staffed.

Cons

I'd like the option to route calls to other people in the business as well.

Pros

Call quality has been really solid and it let me keep my personal number active alongside my work number without having to carry two phones around.

Cons

The SMS tools are still pretty basic and there are only a few limited options for importing existing numbers although it does seem to be getting better over time.

Pros

Using 4G instead of depending on Wi Fi is a big plus and it works efficiently because of that. It's also simple to use which makes the whole experience quite user friendly.

Cons

I'm not really a fan of the callback process when dialing out and the dropped calls can be frustrating at times.

Pros

The desktop app has been very simple to use, the call quality is consistently good, the admin panel is simple to manage and the customer support has been solid whenever needed.

Cons

Its mobile app feels pretty basic and handling voicemail admin is harder than it should be especially when it comes to recording or changing messages.