PiPcall
Last Updated
Overview
PiPcall software provides a specialized mobile-first platform for business communications, enabling teams to operate a fully functional contact center directly from their personal mobile devices. While dashboard reporting could be improved, its unique use of the GSM network ensures consistent, high-quality call clarity.
PiPcall Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
PiPcall Features
Mobile+ App Architecture
The Mobile+ app sits directly alongside the user's native dialer, creating a dedicated business environment that keeps work activity separate and secure. By using the GSM network, it ensures high-quality voice calls and reliable performance regardless of local data signal strength.
Call Recording
This feature allows businesses to securely record and store all business communications in a central cloud portal for compliance and quality assurance. Managers can easily access these recordings to resolve disputes, monitor agent performance, and ensure adherence to rigorous industry-specific regulations.
Interactive Voice Response (IVR)
PiPcall’s IVR system automatically greets callers and provides a keypad menu to direct them to the appropriate department or agent. This streamlines the inbound call process, reduces manual transfers, and ensures that customers reach the right person quickly and professionally.
Shared Business Numbers
Teams can display a consistent business identity by using shared outbound numbers, ensuring all communications appear to originate from a single office line. This fosters a professional image and allows multiple staff members to handle calls for the same number simultaneously.
Admin Portal
The centralized management portal gives administrators full control over user permissions, phone number assignments, and feature configurations without needing physical device access. This simplifies onboarding for new employees and allows for real-time adjustments to call routing and security protocols.
Pros And Cons of PiPcall
Pros
Enables data-driven outbound sales and strategy execution
User-friendly, intuitive, and easy to integrate workflows
High-quality call routing over GSM networks
Cons
Dashboard reporting lacks full automation and customisation
Some app features are limited or still evolving
PiPcall Reviews
Total 12 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars17%
3
Stars8%
2
Stars8%
1
Stars0%
Share your experience
Printing, 11-50 employees
Less than 6 months
“perfect fit for sales visibility”
Pros
Right from the start, this app matched our requirements completely. The visibility it gives us into outbound sales activity has been really valuable, not just for encouraging a healthy sense of competition across the team but also for supporting how we shape and carry out our sales strategy. It's also very user friendly and fitting it into our existing business processes took very little effort.
Cons
If I had to point to one area for improvement, it would be the dashboard reporting side. It would be much better if there were more customization options and if the reporting tool could be fully automated so reports could be set up in advance and sent out automatically at different intervals chosen by the administrator. The reports you need can still be pulled from the system but at the moment that part is manual.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Frustrating to use”
Pros
It was inexpensive which suited me since I wasn't looking for anything too advanced.
Cons
The service was poor and the app felt extremely basic. Anything beyond the absolute minimum seemed unnecessarily difficult. Nothing ever appeared updated on the account so I had to keep emailing customer service just to confirm things because I couldn't verify anything myself. Pretty much everything I needed came down to being told to just trust them.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Information Technology and Services, 1-10 employees
Less than a year
“attentive support team”
Pros
Switching over my old numbers was hassle free because PiPcall took care of pulling them in from multiple sources for me. After dealing with a very unreliable provider before, it's been a huge improvement to have a personal, attentive service that answers emails and phone calls promptly.
Cons
I honestly don't have any complaints. I've been really impressed and have already recommended the service to many of my own clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
Does PiPcall offer an API?
No, PiPcall does not offer an API.
What language does PiPcall support?
PiPcall is primarily available in English.
What level of support does PiPcall offer?
PiPcall offers support through phone, contact form, FAQs, and chat.
What types of pricing plans does PiPcall offer?
The PiPcall price varies by data allowance and operator, starting at £9/month. Request a personalized PiPcall pricing quote for your business.
Who are the typical users of PiPcall?
Typical users include industries like transport, construction, public sector, real estate, and financial services.
What other apps does PiPcall integrate with?
The software supports integration with multiple CRM platforms.
Does PiPcall have a mobile app?
Yes, PiPcall has a mobile app for Android and iOS.