Playbooks Reviews

Pros

One of the best parts for me is how it automatically dials either a local number or my own number. It keeps me productive throughout the day by prompting me when it's time to make the next call or send the next email. I also really appreciate that it syncs with Salesforce so I don't have to enter my notes twice. On top of that it even lines up the next follow up call for me.

Cons

Since it's still technology, there are times when it goes down but their support team is quick to get everything back up and running.

Pros

It had been working up to this point but now the system is down and nobody is helping us.

Cons

At the moment we're completely offline and can't reach support or get anyone on the phone even though this is critical for our business.

Pros

This works really well with Salesforce and it makes handling a high volume of calls quick and efficient.

Cons

There are occasional outages that can be difficult to get resolved and the support team could definitely be better.