Pulse Telesystems Reviews

Pros

It's excellent overall. I really appreciate how quickly their team follows up. The customer support is prompt and the solution is very user friendly.

Cons

None at all and I'm happy with the overall experience.

Pros

Using this has been a very frustrating and disappointing experience for our team. The service has repeatedly failed to perform as expected, creating serious disruptions in our day to day business operations.

Cons

Frequent outages and dropped calls have made the service too unreliable for dependable communication which has led to major setbacks for our team. Customer support does respond from time to time but the fixes they provide have not been effective. On top of that the salesperson we worked with was not helpful and did a poor job of clearly explaining the services and pricing. Getting everything set up was unnecessarily complicated and we ran into several configuration problems that took far too long to resolve. Billing has also been frustrating because of the lack of transparency, including charges that were never properly explained.

Pros

After more than a year of using this, it still feels like one of the best platforms out there especially when it comes to modifying the software to match customer requirements. I've worked with other systems in previous organizations but the way the Pulse team handles issues and takes full ownership really makes it feel like the software is being managed by an in house team. Most of the time, resolutions are provided instantly, the team is very approachable and the software can be customized with ease.

Cons

I honestly don't have anything to complain about.