Pulse Telesystems
Last Updated
Overview
Pulse Telesystems helps businesses manage customer interactions across voice, SMS, and WhatsApp with IVR, intelligent routing, call recording, live monitoring, and analytics. While it does not offer a mobile app, its WebRTC-based platform supports remote agents and encrypted calling. Overall, it suits scaling support teams.
Pulse Telesystems Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Pulse Telesystems Features
Intelligent Call Routing
This feature routes callers to the most suitable agent or department using defined strategies, helping reduce transfers and improve response time. A more consistent handling flow supports inbound and outbound conversations within the contact center. Teams can also align call distribution with internal responsibilities.
IVR
The platform lets teams set up a custom business welcome message and direct callers to the right departments for faster and efficient navigation. Guiding customers early in the interaction can reduce manual handoffs. It also helps standardize how calls enter different queues and teams.
Call Recording
The software records incoming and outgoing calls so teams can review conversations for quality monitoring, training, and dispute resolution. Well-organized call data stays accessible for teams when follow-up is needed. Supervisors can also use real call examples during regular performance reviews and internal coaching.
Robust Analytics
The interface provides in-depth reports and trend analysis to help teams monitor call performance and make more timely operational decisions. Visibility into activity patterns over time can support staffing plans and workload forecasts. Teams can also track changes in volume and overall service outcomes.
Live Monitoring
This feature enables real-time tracking of agent activities and performance to support day-to-day oversight and service quality. Managers can use live visibility to adjust resource allocation during peak periods. It also helps teams identify support needs quickly and respond before issues escalate.
Pros And Cons of Pulse Telesystems
Pros
Support team resolves issues quickly
Approachable staff that takes ownership
Flexible setup for specific requirements
Cons
Frequent outages and call drops
Customer support can feel ineffective
Pulse Telesystems Reviews
Total 3 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars33%
Share your experience
Apparel & Fashion, 11-50 employees
Less than 6 months
“user friendly tool”
Pros
It's excellent overall. I really appreciate how quickly their team follows up. The customer support is prompt and the solution is very user friendly.
Cons
None at all and I'm happy with the overall experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
Less than a year
“frustrating billing confusion”
Pros
Using this has been a very frustrating and disappointing experience for our team. The service has repeatedly failed to perform as expected, creating serious disruptions in our day to day business operations.
Cons
Frequent outages and dropped calls have made the service too unreliable for dependable communication which has led to major setbacks for our team. Customer support does respond from time to time but the fixes they provide have not been effective. On top of that the salesperson we worked with was not helpful and did a poor job of clearly explaining the services and pricing. Getting everything set up was unnecessarily complicated and we ran into several configuration problems that took far too long to resolve. Billing has also been frustrating because of the lack of transparency, including charges that were never properly explained.
Rating Distribution
Ease of use
1
Value for money
3
Customer Support
3
Functionality
3
Apparel & Fashion, 51-100 employees
Less than a year
“fast response time by support”
Pros
After more than a year of using this, it still feels like one of the best platforms out there especially when it comes to modifying the software to match customer requirements. I've worked with other systems in previous organizations but the way the Pulse team handles issues and takes full ownership really makes it feel like the software is being managed by an in house team. Most of the time, resolutions are provided instantly, the team is very approachable and the software can be customized with ease.
Cons
I honestly don't have anything to complain about.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Pulse Telesystems offer an API?
Information regarding API is currently unspecified by the vendor.
What language does Pulse Telesystems support?
Pulse Telesystems primarily supports the English language.
What types of pricing plans does Pulse Telesystems offer?
Pulse Telesystems price is custom based, tailored to the organization’s specific requirements. Get a detailed Pulse Telesystems cost breakdown tailored to your specific requirements.
Who are the typical users of Pulse Telesystems?
Pulse Telesystems features are used by organizations across a wide range of industries and sectors, including healthcare, real estate, and automotive.
What other apps does Pulse Telesystems integrate with?
Pulse Telesystems integrates with multiple systems and platforms, including LeadSquared, Zoho CRM software, and Salesforce.
What level of support does Pulse Telesystems offer?
Pulse Telesystems offers support through email, phone, and an online contact form.
Does Pulse Telesystems have a mobile app?
No, Pulse Telesystems does not offer a dedicated mobile app.