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Overview
Pulse Telesystems helps businesses manage customer interactions across voice, SMS, and WhatsApp with IVR, intelligent routing, call recording, live monitoring, and analytics. While it does not offer a mobile app, its WebRTC-based platform supports remote agents and encrypted calling. Overall, it suits scaling support teams.
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Starting Price
Custom
Pulse Telesystems Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Pulse Telesystems?
Pulse Telesystems is a cloud contact center software for businesses that want to manage inbound and outbound customer interactions. It supports omnichannel communication by combining voice, SMS, and WhatsApp on one platform, and uses WebRTC to reduce reliance on extra hardware and complex setup. Key capabilities include intelligent call routing, IVR, call recording, live monitoring, call queues, voicemail, encrypted calling, and analytics. The content also positions Pulse Telesystems as a service provider.
Pulse Telesystems Pricing
Pulse Telesystems Integrations
The software supports integration with multiple systems and platforms, such as:
- Zoho CRM software
- Salesforce
- LeadSquared
- Microsoft Teams
Who Is Pulse Telesystems For?
Pulse Telesystems is ideal for a wide range of industries and sectors, including:
- Healthcare
- Real estate
- Automotive
- Manufacturing
- Nonprofit
Is Pulse Telesystems Right For You?
If you’re a business aiming to scale customer service and keep customer conversations consistent across voice, SMS, and WhatsApp, Pulse Telesystems can provide a cloud contact center foundation for inbound and outbound interactions.
It runs on WebRTC to reduce extra hardware and supports real-time analytics for visibility into call volume and agent efficiency, with encrypted calling options. Pulse Telesystems is trusted by organizations, including Infinx, TVS, GeBBs, Casagrand, Jesus Calls, Nthrive, Summet, and Bhawan. It’s a fit if unified communication and remote-ready operations matter most.
Still doubtful if Pulse Telesystems software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Pulse Telesystems Features
This feature routes callers to the most suitable agent or department using defined strategies, helping reduce transfers and improve response time. A more consistent handling flow supports inbound and outbound conversations within the contact center. Teams can also align call distribution with internal responsibilities.
The platform lets teams set up a custom business welcome message and direct callers to the right departments for faster and efficient navigation. Guiding customers early in the interaction can reduce manual handoffs. It also helps standardize how calls enter different queues and teams.
The software records incoming and outgoing calls so teams can review conversations for quality monitoring, training, and dispute resolution. Well-organized call data stays accessible for teams when follow-up is needed. Supervisors can also use real call examples during regular performance reviews and internal coaching.
The interface provides in-depth reports and trend analysis to help teams monitor call performance and make more timely operational decisions. Visibility into activity patterns over time can support staffing plans and workload forecasts. Teams can also track changes in volume and overall service outcomes.
This feature enables real-time tracking of agent activities and performance to support day-to-day oversight and service quality. Managers can use live visibility to adjust resource allocation during peak periods. It also helps teams identify support needs quickly and respond before issues escalate.
