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Overview
Qtivity delivers an in-queue entertainment platform that turns wait times into engaging customer interactions, improving satisfaction scores. It offers extensive content options and insightful analytics. Although content matching varies by audience, its dynamic experiences and data tools make it a strong choice for enhancing contact centers.
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Starting Price
Custom
Qtivity Specifications
- Interactive Voice Response (IVR)
- Call Reporting and Analytics
- Real-Time Dashboard
- Voicemail and Callback Management
What Is Qtivity?
Qtivity is a cloud-based in-queue entertainment solution designed to enhance the on-hold experience in contact centers. It provides a vast library of audio content for callers to enjoy during waits, reducing perceived hold times and abandon rates. The platform allows insertion of custom messages for promotions or events. Additionally, it includes surveying tools to gather feedback directly in-queue. These offerings help businesses build loyalty by turning idle periods into positive engagements and gaining valuable customer insights.
Qtivity Pricing
Qtivity offers customized pricing tailored to business size and required capabilities.
Disclaimer: The pricing is subject to change.
Qtivity Integrations
The vendor has not provided details about third-party integrations for this software.
Who Is Qtivity For?
Qtivity software is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Retail
- Finance
- Healthcare
Is Qtivity Right For You?
Seeking an advanced in-queue solution for contact centers? Qtivity elevates hold experiences with entertaining content, addressing long waits and low satisfaction. It solves issues like high abandon rates and negative caller mindsets before agent connections. The platform prioritizes data protection through secure cloud infrastructure.
Still not sure if Qtivity is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Qtivity Features
Extensive Content Library
It includes audio files across different categories for varied listening options. Callers can select preferred entertainment, creating personalized hold experiences. This variety keeps engagement high during waits. The broad selection caters to different tastes, preventing boredom. It ultimately fosters positive perceptions and strengthens brand connections through enjoyable interactions.
Customized Messaging
Marketing teams use a web interface to add promotions or event-specific announcements into hold sequences. These messages integrate directly with entertainment content. The process allows timely communication without disrupting flow. Users can easily schedule or update content. This capability turns hold time into marketing opportunities, enhancing relevance and driving customer interest effectively.
Intuitive Analytics Dashboard
The dashboard displays engagement data on which content resonates most with callers. It tracks preferences for messages, music, and activities. Insights reveal audience behaviors clearly. Teams can access proprietary metrics for informed decisions. This tool supports ongoing refinements, leading to better customer understanding and improved experience strategies.
In-Queue Surveying
Qtivity features enable collecting caller opinions directly during hold periods. Surveys capture satisfaction feedback without post-call effort. Responses integrate into analytics for quick review. This method gathers real-time sentiments efficiently. It helps accurately measure improvements, contributing to higher satisfaction scores and targeted enhancements.
Pros And Cons of Qtivity
Pros
Vast content selection options
Personalized caller experiences
Real-time feedback collection
Cons
Content variety needs expansion
Analytics depth could increase
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Frequently Asked Questions
Does Qtivity have a mobile app?
No. Qtivity does not have a standalone mobile app.
What other apps does Qtivity integrate with?
The vendor has not shared details about third-party integrations.
Does Qtivity offer an API?
The vendor has not shared information about its API.
What language does Qtivity support?
Qtivity primarily supports English language.
Who are the typical users of Qtivity?
Qtivity is commonly used in telecommunications, retail, finance, and healthcare sectors.
What types of pricing plans does Qtivity offer?
Qtivity price is customized based on required features. Get a personalized Qtivity cost estimate for your business.
What level of support does Qtivity offer?
Qtivity provides support via email and phone.