Regal Reviews

Pros

Whenever I need help or guidance, their customer support is right there with just a click. Every time I've reached out, the response has come within seconds and each representative has been extremely knowledgeable about the platform.

Cons

Anything I didn't like before has already been improved or updated by their team so I dont have anything to add here.

Pros

Everything I need for sales and customer service is in one place which makes it a true one stop shop for my day to day work.

Cons

There is not really much to complain about though their progressive dialer is still in beta testing. Calls can be delayed at times but it still feels valuable overall.

Pros

The standout feature for us was the branded outbound calling. Customers were already expecting to speak with us when they answered which made the overall CX experience much better.

Cons

Nothing comes to mind as a downside as I didn't run into anything disappointing.