Regal
Last Updated
Overview
Regal is a cloud-based call center platform that automates inbound and outbound interactions. Its AI voice agents, journey builder, and dialer enhance engagement and efficiency. Reporting and analytics may require initial adjustment; however, the platform’s customization and scalability support high-volume operations effectively.
Regal Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Regal Features
AI-Powered Voice Agents
Regal features AI-driven voice agents that handle inbound and outbound calls naturally. They follow structured workflows, address routine inquiries, and escalate complex issues when needed, enabling contact centers to manage more interactions efficiently while ensuring consistent, high-quality customer experiences.
No-Code AI Agent Builder
The platform includes a no-code builder for creating and deploying voice agents. Teams can customize workflows, agent personality, and conversation rules, allowing rapid rollout of automated call handling tasks like scheduling, support, and lead qualification, without relying on engineering resources.
Journey Builder
Regal’s ’s Journey Builder enables teams to create personalized, omnichannel outreach using real-time behavioral data. It automates calls, texts, and appointment reminders, allowing agents to focus on high-value tasks while optimizing engagement. Built-in A/B testing and reporting help continuously refine workflows for higher conversion rates.
Sales Dialer
The sales dialer offers ‘Power, Preview, and Progressive’ dialing modes to boost agent efficiency and speed-to-lead. AI-driven answering detection automates call connections, while integrated workflows and real-time reporting help teams reach more prospects, prioritize tasks, and make data-driven decisions for higher conversion rates.
Branded Caller ID
Regal’s Branded Caller ID lets businesses display their name, logo, and call reason on customers’ smartphones, improving trust, answer rates, and brand recognition. It works across 400M+ US cell phones without software integration, helping contact centers enhance engagement and reduce missed opportunities.
Pros And Cons of Regal
Pros
Enhances outreach productivity across multi-client environments
Automates customer communication, freeing agent time
Supports personalized, omnichannel engagement effectively
Cons
Reporting setup can be overwhelming initially
Real-time analytics capabilities are limited
Regal Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Consumer Services, N/A employees
“all in one sales win”
Pros
Everything I need for sales and customer service is in one place which makes it a true one stop shop for my day to day work.
Cons
There is not really much to complain about though their progressive dialer is still in beta testing. Calls can be delayed at times but it still feels valuable overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, N/A employees
“support team always delivers”
Pros
Whenever I need help or guidance, their customer support is right there with just a click. Every time I've reached out, the response has come within seconds and each representative has been extremely knowledgeable about the platform.
Cons
Anything I didn't like before has already been improved or updated by their team so I dont have anything to add here.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Insurance, N/A employees
“outbound calling boosts CX”
Pros
The standout feature for us was the branded outbound calling. Customers were already expecting to speak with us when they answered which made the overall CX experience much better.
Cons
Nothing comes to mind as a downside as I didn't run into anything disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Regal have a mobile app?
No, Regal does not offer a dedicated mobile application.
What level of support does Regal offer?
Regal provides support through its Knowledge Hub and customer support channels. Users can access help articles and submit support requests via the Regal Knowledge Hub. Live in‑app chat and email support are available for troubleshooting and assistance.
Who are the typical users of Regal?
Regal is used by enterprises across healthcare, insurance, local services, education, eCommerce, Medicare, loan collection & servicing, and financial services. It helps automate call handling, lead qualification, scheduling, and customer support, improving efficiency and engagement at scale.
What other apps does Regal integrate with?
Regal integrates with major contact center software, CRMs, and telephony systems via SIP and native connectors, including Salesforce, HubSpot, Calendly, Slack, Zendesk Suite, ServiceTitan, Dynamics 365, and more.
What types of pricing plans does Regal offer?
Regal pricing follows a custom-quote model. Request a custom Regal price quotation.
Does Regal offer an API?
Yes, Regal provides APIs access.
What language does Regal support?
Regal supports multiple languages for voice and SMS agents, including English, Spanish, Chinese, French, and many more languages.