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Overview
Regal is a cloud-based call center platform that automates inbound and outbound interactions. Its AI voice agents, journey builder, and dialer enhance engagement and efficiency. Reporting and analytics may require initial adjustment; however, the platform’s customization and scalability support high-volume operations effectively.
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Starting Price
Custom
Regal Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Regal?
Regal is a cloud-based call center and customer engagement platform built for enterprises that manage high volumes of inbound and outbound conversations. It is primarily used by contact centers, sales teams, and support operations that rely on voice and messaging to engage customers.
The software offers features such as AI-powered voice agents, SMS automation, conversation intelligence, and workflow orchestration, among others. Regal helps organizations handle calls and messages more efficiently, reduce wait times, and maintain consistent customer interactions across channels without relying solely on human agents.
Regal Pricing
Disclaimer: The pricing is subject to change.
Regal Integrations
Regal supports integration with multiple systems and platforms, such as:
- Salesforce Sales Cloud
- HubSpot
- Calendly software
- Slack software
- Zendesk Suite
- ServiceTitan
- Dynamics 365
Who Is Regal For?
Regal software serves a wide range of industries and sectors, including:
- Healthcare
- Insurance
- Local services
- Education
- eCommerce
- Medicare
- Loan collection and servicing
- Financial services
Is Regal Right For You?
Are you looking for a call center solution that automates outreach while increasing conversions and reducing agent workload? Regal helps contact centers handle high volumes of calls and messages efficiently, ensuring faster engagement and smoother customer experiences. It supports compliance with regulations such as STIR/SHAKEN for verified calls.
Regal is built for secure and scalable deployment, allowing teams to expand operations without infrastructure limitations or performance compromises.
Still not sure if Regal is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Regal Features
Regal features AI-driven voice agents that handle inbound and outbound calls naturally. They follow structured workflows, address routine inquiries, and escalate complex issues when needed, enabling contact centers to manage more interactions efficiently while ensuring consistent, high-quality customer experiences.
The platform includes a no-code builder for creating and deploying voice agents. Teams can customize workflows, agent personality, and conversation rules, allowing rapid rollout of automated call handling tasks like scheduling, support, and lead qualification, without relying on engineering resources.
Regal’s ’s Journey Builder enables teams to create personalized, omnichannel outreach using real-time behavioral data. It automates calls, texts, and appointment reminders, allowing agents to focus on high-value tasks while optimizing engagement. Built-in A/B testing and reporting help continuously refine workflows for higher conversion rates.
The sales dialer offers ‘Power, Preview, and Progressive’ dialing modes to boost agent efficiency and speed-to-lead. AI-driven answering detection automates call connections, while integrated workflows and real-time reporting help teams reach more prospects, prioritize tasks, and make data-driven decisions for higher conversion rates.
Regal’s Branded Caller ID lets businesses display their name, logo, and call reason on customers’ smartphones, improving trust, answer rates, and brand recognition. It works across 400M+ US cell phones without software integration, helping contact centers enhance engagement and reduce missed opportunities.
