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Overview
Regal is a cloud-based call center platform that automates inbound and outbound interactions. Its AI voice agents, journey builder, and dialer enhance engagement and efficiency. Reporting and analytics may require initial adjustment; however, the platform’s customization and scalability support high-volume operations effectively.
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Starting Price
Custom
Regal Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Regal?
Regal is a cloud-based call center and customer engagement platform built for enterprises that manage high volumes of inbound and outbound conversations. It is primarily used by contact centers, sales teams, and support operations that rely on voice and messaging to engage customers.
The software offers features such as AI-powered voice agents, SMS automation, conversation intelligence, and workflow orchestration, among others. Regal helps organizations handle calls and messages more efficiently, reduce wait times, and maintain consistent customer interactions across channels without relying solely on human agents.
Regal Pricing
Disclaimer: The pricing is subject to change.
Regal Integrations
Regal supports integration with multiple systems and platforms, such as:
- Salesforce Sales Cloud
- HubSpot
- Calendly software
- Slack software
- Zendesk Suite
- ServiceTitan
- Dynamics 365
Who Is Regal For?
Regal software serves a wide range of industries and sectors, including:
- Healthcare
- Insurance
- Local services
- Education
- eCommerce
- Medicare
- Loan collection and servicing
- Financial services
Is Regal Right For You?
Are you looking for a call center solution that automates outreach while increasing conversions and reducing agent workload? Regal helps contact centers handle high volumes of calls and messages efficiently, ensuring faster engagement and smoother customer experiences. It supports compliance with regulations such as STIR/SHAKEN for verified calls.
Regal is built for secure and scalable deployment, allowing teams to expand operations without infrastructure limitations or performance compromises.
Still not sure if Regal is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Regal Features
AI-Powered Voice Agents
Regal features AI-driven voice agents that handle inbound and outbound calls naturally. They follow structured workflows, address routine inquiries, and escalate complex issues when needed, enabling contact centers to manage more interactions efficiently while ensuring consistent, high-quality customer experiences.
No-Code AI Agent Builder
The platform includes a no-code builder for creating and deploying voice agents. Teams can customize workflows, agent personality, and conversation rules, allowing rapid rollout of automated call handling tasks like scheduling, support, and lead qualification, without relying on engineering resources.
Journey Builder
Regal’s ’s Journey Builder enables teams to create personalized, omnichannel outreach using real-time behavioral data. It automates calls, texts, and appointment reminders, allowing agents to focus on high-value tasks while optimizing engagement. Built-in A/B testing and reporting help continuously refine workflows for higher conversion rates.
Sales Dialer
The sales dialer offers ‘Power, Preview, and Progressive’ dialing modes to boost agent efficiency and speed-to-lead. AI-driven answering detection automates call connections, while integrated workflows and real-time reporting help teams reach more prospects, prioritize tasks, and make data-driven decisions for higher conversion rates.
Branded Caller ID
Regal’s Branded Caller ID lets businesses display their name, logo, and call reason on customers’ smartphones, improving trust, answer rates, and brand recognition. It works across 400M+ US cell phones without software integration, helping contact centers enhance engagement and reduce missed opportunities.
Pros And Cons of Regal
Pros
Enhances outreach productivity across multi-client environments
Automates customer communication, freeing agent time
Supports personalized, omnichannel engagement effectively
Cons
Reporting setup can be overwhelming initially
Real-time analytics capabilities are limited
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Frequently Asked Questions
What other apps does Regal integrate with?
Regal integrates with major contact center software, CRMs, and telephony systems via SIP and native connectors, including Salesforce, HubSpot, Calendly, Slack, Zendesk Suite, ServiceTitan, Dynamics 365, and more.
What level of support does Regal offer?
Regal provides support through its Knowledge Hub and customer support channels. Users can access help articles and submit support requests via the Regal Knowledge Hub. Live in‑app chat and email support are available for troubleshooting and assistance.
Does Regal have a mobile app?
No, Regal does not offer a dedicated mobile application.
What types of pricing plans does Regal offer?
Regal pricing follows a custom-quote model. Request a custom Regal price quotation.
Who are the typical users of Regal?
Regal is used by enterprises across healthcare, insurance, local services, education, eCommerce, Medicare, loan collection & servicing, and financial services. It helps automate call handling, lead qualification, scheduling, and customer support, improving efficiency and engagement at scale.
Does Regal offer an API?
Yes, Regal provides APIs access.
What language does Regal support?
Regal supports multiple languages for voice and SMS agents, including English, Spanish, Chinese, French, and many more languages.