ResponseTap Reviews

Pros

Using the website feels very simple and getting around it is really easy too.

Cons

It would be even more helpful if there were an option to download all calls at once.

Pros

From the time we used it, everything worked really well. The support team was excellent and the reporting features were outstanding. They also have a case study on their website that goes into more detail about everything we appreciated.

Cons

The pricing was much too expensive and it was hard to scale effectively for smaller clients.

Pros

Getting new tracking numbers up and running is very easy and the platform itself is just as simple to navigate. The reports are also very useful, with clear insights and they're easy to download and understand.

Cons

There's a small learning curve when it comes to figuring out where to set up new numbers but once you get familiar with the service, it becomes very simple to use.

Pros

It has been incredibly supportive, working closely with YES Glazing Solutions to deliver exactly what we needed for tracking our offline conversions.

Cons

Interface took some time to get familiar with but the ResponseTap team was very helpful when it came to setting up our account and customizing it around our needs.

Pros

Their Customer Success team has been fantastic and as a long time customer I genuinely feel valued.

Cons

I have nothing to complain about. After being with them for a couple of years, I can't fault the service at all.

Pros

The live call tracker has been really helpful especially since it lets me see where the client is looking during the call.

Cons

Honestly there isn't anything I dislike about it.

Pros

Their customer success management has been excellent and the custom IT solutions they built were clearly designed around exactly what our team needed.

Cons

There's not much to complain about but I do wish they had a wider range of products available for us to make use of.

Pros

Having dependable conversion data through this platform really helps us prove and validate the work we do for clients. The idea behind the product is excellent but the part that has impressed me most is the customer support. They consistently go above and beyond what you'd normally expect from a software company and genuinely make the effort to keep customers happy.

Cons

A few areas of the interface feel like they could use an update and can be a bit laggy. The way certain metrics and features are named was also a bit confusing at the beginning and setting up the tracking wasn't completely simple either. That said, whenever we've had questions, the support team has always been there and very helpful.

Pros

One thing that really works well with RP is how clearly it lets you track campaign ROI especially for offline campaigns. Being able to create memorable phone numbers is a big plus too when you want your brand to stand out. The reporting feature is easy to understand and simple to share across the business without needing much effort or input.

Cons

The integration with GA or AA could definitely be improved and made easier. I also found the interface a bit awkward and time consuming to use especially when comparing several campaigns or looking back at campaigns from much earlier periods.

Pros

ResponseTap's biggest advantage is being able to track calls all the way down to the keyword level which is incredibly useful.

Cons

Now and then I end up clicking through several different options before I get to the section I actually need so the UI could definitely use a bit of a refresh.