Last Updated
Overview
ResponseTap is a call tracking platform that bridges the gap between digital journeys and phone conversions. While it may require some technical assistance, its deep visitor-level data, real-time agent alerts, and seamless marketing attribution provide unparalleled clarity. Overall, ResponseTap’s strategic intelligence makes it a compelling choice for optimizing marketing ROI.
Be the first one to leave a review!
No review found
Starting Price
Custom
ResponseTap Specifications
- Call Reporting And Analytics
- CRM Integration
- Call Recording
- Call Monitoring
What Is ResponseTap?
ResponseTap serves as a powerful call intelligence hub that links every phone call back to the specific website journey that triggered it. By offering dynamic number insertion and granular attribution, it allows marketers to see exactly which keywords and campaigns drive high-value leads. It serves mid-to-large enterprises by providing the data needed to optimize ad spend and improve customer experience through informed, data-driven conversations.
ResponseTap Pricing
Disclaimer: The pricing is subject to change.
ResponseTap Integrations
The software supports integration with multiple systems and platforms, such as:
- Google Analytics
- Salesforce
- Zoho CRM
- IBM Watson
- Tealium
- Webtrends
- Infusionsoft
Who Is ResponseTap For?
ResponseTap software is ideal for a wide range of industries and sectors, including:
- Automotive
- Travel
- Financial services
- Healthcare
- Real estate
- Telecommunications
- Retail
Is ResponseTap Right For You?
ResponseTap is the definitive choice for businesses that need to solve the "blind spot" in their marketing attribution by linking offline revenue to specific online touchpoints. Its standout ‘Smart Match’ technology offers the fastest way to upload sales data and discover which marketing sources yield the highest value, earning it numerous industry accolades for innovation. This software acts as a total problem solver for teams struggling to justify ad spend or improve agent performance through live visitor context.
Still doubtful if ResponseTap is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
ResponseTap Features
Visitor Level Call Tracking
The platform assigns a unique phone number to every website session, allowing you to trace a call back to a specific visitor's journey and campaign history. This granular visibility ensures you understand exactly which keywords or landing pages are responsible for driving your inbound phone sales.
Smart Match Technology
This feature provides a streamlined method for connecting call revenue directly to marketing activity through simple data uploads. By closing the reporting loop, you can effortlessly identify which specific advertising sources are generating your most profitable conversions and optimize your budget accordingly.
Split Channel Call Recording
The software records calls with separate channels for the agent and the customer, facilitating easier analysis of conversation patterns. This high-quality recording helps managers identify phrases that lead to successful outcomes and allows teams to tailor future marketing campaigns based on customer feedback.
Next Best Actions
Agents receive real-time suggestions and context based on the customer’s online journey immediately before and during the call. This allows your team to start conversations where the web journey left off, leading to more intelligent interactions and much faster sales closures.
Dynamic Call Routing
The system can automatically route calls to the most suitable agents or departments based on the specific website content the caller was viewing. By utilizing intent data, the software optimizes resource allocation and significantly improves the overall customer experience by reducing unnecessary call transfers.
Pros And Cons of ResponseTap
Pros
Top notch customer support and reporting
Very easy to navigate the website
Simple attribution for different marketing campaigns
Cons
Cannot download all calls at once
Clunky interface with inconsistent page formats sometimes
ResponseTap Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What language does ResponseTap support?
The platform primarily supports English language.
What other apps does ResponseTap integrate with?
It integrates with Google Analytics, Salesforce, Zoho CRM, IBM Watson, Tealium, Webtrends, and Infusionsoft.
Does ResponseTap have a mobile app?
No, ResponseTap does not offer a dedicated mobile app.
What types of pricing plans does ResponseTap offer?
The software provides license for small businesses at $199/month and custom pricing for larger businesses. Get a detailed ResponseTap cost breakdown tailored to your specific requirements.
Who are the typical users of ResponseTap?
Typical users are in the automotive, travel, finance, healthcare, real estate, telecommunications, and retail sectors.
What level of support does ResponseTap offer?
ResponseTap offers expert support via email, WhatsApp, LinkedIn and live chat.
Does ResponseTap offer an API?
Yes, ResponseTap does offer an API.